Smart Plugs/Bulbs won't connect

[alex2511]

Hi,

I have a Hub 4 having moved recently. (Had a Hub 3 in a previous property & area)

I had 2 plugs and 2 bulbs in my old property - with no issues. 

I have tried to get all 4 set up and can't make them work. I have tried:

• Turning off 5ghz on the Hub settings - and tried to just use 2.4
• Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs)
• Turning off smart Wi-Fi/Channel Optimisation
• Tried different bulbs/plugs in different places (where all other devices work at over 100mbps)

There must be something wrong here with something otherwise 1 of them would surely work?

All my connected devices appear to be connected (in the Hub 4 Menu) via 2.4ghz so I have to assume that the network is working.

[Gareth_L]

Hello alex2511,

Thank you so much for your update.

Great to hear the visit went well and we fixed one of the 2 issues.

The second issue though, new bulbs 💡 I hope the search goes well.

Should you have any more questions, you know where we are.

Gareth_L