on 17-11-2022 21:11
This is my BQM. I have been suffering from slow and intermittent broadband for several weeks. Virgin Media have not been able or willing to help at all and have ignored my complaints. Does anyone think this is fixable or do I need to switch providers? My wife needs to work from home so we cannot just wait for this to fix itself, unfortunately.
on 18-11-2022 15:05
on 18-11-2022 15:08
I recently had a similar issue with 50% packet loss. Fixed it by doing a 60 second pin hole reset.
on 18-11-2022 17:50
Thanks for the reply.
on 18-11-2022 17:52
on 19-11-2022 15:32
on 21-11-2022 17:18
Hello dstern.
Thanks for your post. Sorry you are having issues with the service.
I can see you were informed on another thread about the SNR issue in your area.
This is still ongoing with an estimated end date: 22 NOV 2022 at 13:15.
Can you pop back on here and quote reference number F010257321.
That way we can update you if the service is still the same.
Gareth_L
on 21-11-2022 21:19
Re F010257321
My connection is looking much better now. I presume the local work has now taken place. Thanks.