Slow streaming since my cordless phone was plugged into router by engineer.

[sweetthing1]

My cordless landline phone used to be plugged into a normal telephone socket and never  affected my streaming or watching television.   Because I was having problems with the phone cutting off during conversations, I asked for an engineer to call and have a look at it.  He said they were upgrading the phones and plugged my cordless phone into the back of the router.  Since then I have had slow streaming problems, i.e. the programmes I am watching keep stopping whilst the little wheel goes round and round. It is driving me crazy. It takes forever to watch a film and I have to turn it off.

If I purchased an extension lead and plugged that into the router would it help if the cordless phone was further away from the router.  It is driving me crazy.  

[Tudor]

At lot of cordless phones work on the same frequency as WiFi, not much you can do about that except get a new model that does not use the WiFi frequencies. 

[g0akc]

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@sweetthing1 wrote:

If I purchased an extension lead and plugged that into the router would it help if the cordless phone was further away from the router. 

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Try it and see

[g0akc]

Try connecting the streaming devices to the 5GHz WiFi - split the bands if not already done. Better still, use Ethernet cables.

[jpeg1]

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@Tudor wrote:

At lot of cordless phones work on the same frequency as WiFi, not much you can do about that except get a new model that does not use the WiFi frequencies. 

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Almost all cordless phones now sold in the UK operate in the DECT band 1880-1900 MHz, and are virtually immune to interference to/from the WiFi bands. This has been the European standard for cordless phones since 1991.  Any phones still operating at 2.4GHz are either very old or are grey imports.

[g0akc]

Several possibilities here including:

• Cordless phone on same frequencies as Wi-Fi - but, as mentioned, DECT phones won't be - what make and model of phone is it?
• General interference from the phone
• Broadband connection disturbed - possibly by technician when looking at the wiring - if phone wiring is faulty broadband cable could be too?
• Coincidence

Things to try

• Check make and model of the cordless phone - let us know
• Try a different phone (even a corded one) - is it the same with that
• Move phone further away from hub
• Use 5GHz Wi-Fi for streaming and wireless connections where possible
• Use Ethernet cables where possible
• Try a wired broadband connection - is that okay?
• Check hub status figures
• Get a different cordless phone - from a reputable make/seller - e.g. a BT DECT one from Argos
• and so on....

If no improvement may need to get VM back to investigate

[sweetthing1]

Thank you all for your great replies.  Yes, my cordless phone is an old Binatone but I am surprised the engineer didn't tell me that it would cause interference when I am streaming or advise me to get a new phone.  Poor service really. 

Is there anything specific I should look out for when purchasing a new cordless phone that won't interfere with my wireless set up.

[jpeg1 · Accepted solution]

Buy it from a responsible source and ensure that it is described as a DECT phone.

Having said that, modern Binatone phones are DECT. If you still have the instructions they would say.

[sweetthing1]

Thank you so very much for your reply. I cannot find the Binatone phone instructions or an online manual so I will purchase a DECT phone as you recommend.

[jpeg1]

Good plan. Just remember that this might not be the complete answer to any problems.