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Slow speed rubbish connection

Andy110983
Joining in

My speed is shocking currently running at about 12 meg at moment wirelessly, it's supposed to be 300, this morning it was running at 0.2 meg, absolutely pathetic, talk to virgin on the phone and they ain't got a clue what your going on about, always loosing WiFi connection, anyone have this problem or have manage to fix it? IV reset modem and all that.... Thanks 

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Andy110983,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your Speeds! We understand that this is not ideal and we'll do all we can to help.

Can you tell us what speeds you're getting on a wired connection? This way we can see if your wired devices are being impacted as well. 

Have you taken a look at our Speed Up page to see if this can assist with your query? 

I have checked our systems and I cannot see any internal or local issues that would be impacting your speeds. Please keep us updated on this we can help.

Thank you.

Paulina_Z
Forum Team

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