Slow internet

[Andyparker816]

For the last few months  our internet is getting slower and slower but each your the bill goes up. We have tried to resolve it over several calls to virgin but all we get is It’s all working now from virgin buts never improved. I’ve tried the connect app but cannot login.  Tried the modem settings but cannot login. 
Any ideas I’m about done with virgin. 

[Client62]

Hub 4 & Connect app are covered at length in this forum.

[Steven_L]

Hey Andyparker816,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. 

I have looked into the issues on our system and can see that there are some issues with your connection that would need an engineer visit to resolve. The issues relate to the up and downstream power levels of your connection. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Andyparker816]

Hi Steve. Thanks for getting back. Yes by all means let’s get this sorted.  Havnt seen a private message could you send again. Is it an email? 
Andy. P

[Molly_T]

Hi Andy 👋 

It looks like my Colleague Steven PM'd you already and is awaiting your response. (It's not an email, but a private message, using the message function on this platform.)

You can find your Inbox in the top right corner of the page, in the little Envelope ✉ - Hope this helps!

If you can reply to Steven he will continue to help. Thanks for your patience in the meantime! 🌞