Slow internet

[JaneM12]

Hi,

I don’t know if age is effecting the wifi speeds as my box is pretty old? It consistently stops working and gets slow, my daughter uses her laptop a lot and is lagging. We have checked the speed through the apps and it says great but it never used to be as slow as it is now. 
My question is will the age of the box be a problem here?

[jbrennand]

To get data on the state of the connection can you follow this....
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First do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at the bottom-middle of the first page up and then copy/paste as.... “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again or do two separate posts).

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” (BQM) to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[JaneM12]

The upload is 13.9Mbps

[jbrennand]

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@JaneM12 wrote:

The upload is 13.9Mbps

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Spot on...  as is download.  The BQM will show latency/jitter etc

[Kath_F]

Hi JaneM12, 

Thanks for your post and apologies to hear that you are having issues on some devices. 

Checking the account, all is looking well. As the speed tests you are running are showing this too, the issue must lay elsewhere. 

As mentioned by jbrennand, can you please drop a URL for the BQM. To set this up, follow the advice in jbrennand's post. 

Thanks,