Slow, intermittent internet

[MatthewSmith]

Evening,

Any help would be appreciated. my internet has been constantly slow and poor for the past few weeks and checking the BQM (Links at the bottom) its shows as a blank red screen for the majority of days. Info below.

Thanks.

Network Log
Time Priority Description
17/09/2022 19:43:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:46:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:46:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:34:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 05:34:33 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 22:06:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 12:39:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 11:47:57 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 10:49:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 05:24:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2022 04:33:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 17:34:32 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 10:38:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 03:47:28 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 03:03:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2022 20:54:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2022 04:14:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 17:37:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 15:15:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 08:50:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 2.7 40 256 qam 9
2 139000000 2.5 38 256 qam 1
3 147000000 2.4 38 256 qam 2
4 155000000 2.7 38 256 qam 3
5 163000000 2.7 38 256 qam 4
6 171000000 2.7 38 256 qam 5
7 179000000 2.9 38 256 qam 6
8 187000000 3 38 256 qam 7
9 195000000 2.9 40 256 qam 8
10 211000000 2.9 38 256 qam 10
11 219000000 2.9 40 256 qam 11
12 227000000 2.7 40 256 qam 12
13 235000000 2.9 40 256 qam 13
14 243000000 2.9 40 256 qam 14
15 251000000 3 40 256 qam 15
16 259000000 2.9 40 256 qam 16
17 267000000 3.4 40 256 qam 17
18 275000000 3.7 40 256 qam 18
19 283000000 3.7 40 256 qam 19
20 291000000 3.9 40 256 qam 20
21 299000000 3.7 40 256 qam 21
22 307000000 3.5 40 256 qam 22
23 315000000 4 40 256 qam 23
24 323000000 4 40 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 744 983
2 Locked 38.9 16601405 8892757
3 Locked 38.9 794618 970938
4 Locked 38.9 5368716 475367
5 Locked 38.9 12469162 1865589
6 Locked 38.9 1112 989
7 Locked 38.9 864 682
8 Locked 38.9 632 755
9 Locked 40.3 1739 900
10 Locked 38.9 465 1066
11 Locked 40.3 437 722
12 Locked 40.3 506 694
13 Locked 40.9 349 618
14 Locked 40.3 365 695
15 Locked 40.3 336 548
16 Locked 40.3 585 629
17 Locked 40.3 285 568
18 Locked 40.3 284 602
19 Locked 40.9 248 577
20 Locked 40.3 252 514
21 Locked 40.3 324 99
22 Locked 40.3 324 486
23 Locked 40.3 230 532
24 Locked 40.3 289 227

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 41.5 5120 64 qam 5
2 53700000 42 5120 64 qam 2
3 46200000 41.5 5120 64 qam 3
4 39400000 41.5 5120 64 qam 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0

Live

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0149e856360cb235d9cf7eeddc4c8f4fa7...

[MatthewSmith]

Morning Matt,

I already have one set up although renewed it the other week due to it just showing a blanket of red, I have just checked again and it is doing the same.

Below is the live report and previous days.

Thanks.

Live report

https://www.thinkbroadband.com/broadband/monitoring/quality/share/551ec87bf95150805685339e624472fd0ed758d8

Last day it showed a reading - 3/10/22

https://www.thinkbroadband.com/broadband/monitoring/quality/share/546c4e170a7c04abdc5b07c29a789289efd073ae-03-10-2022

2/10/22

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1aa4b117e7e960988c56457a9e7c292ebd...

1/10

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f90d25627303f3ad988d63751c70809e4777480b-01-10-2022

30/9

https://www.thinkbroadband.com/broadband/monitoring/quality/share/17a7fe7de9e123dedf6659c246acc7888b...

29/9

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6d3435a38a5f15c7648bc0e455f6da8dfaa272a2-29-09-2022

28/9

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2abea9d25132afd796459f8826250e7289453b98-28-09-2022

[Matthew_ML]

Hey MatthewSmith, thank you for reaching out with all this information it is very helpful.

I am going to send you a PM to look into this, please can you look out for the purple envelope. Thanks 

[MatthewSmith]

Hi,

It's been a week and I've had no PM for an update. Internet again has been dropping off and below is the current WiFi speed I'm getting sitting in front of the router

[Steven_L]

Thanks for coming back to us @MatthewSmith.

I have looked into your connection and cannot see any issues at the moment with your connection or in the local area, how has your connection been running over the weekend? 

Regards,

Steven_L

[MatthewSmith]

Steven,

No offence but I'm sick of the standard reply from a manual I'm getting after every message, I've came back because I haven't received am PM after Matthew said they'd look into it.

You have the links for the BQM, you can see it shows multiple packet losses and the WiFi is still dropping out and now every so often the LAN. The signal may look alright when you look into it but at the end of the day it's not.

16/10/2022 03:29:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2022 01:54:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2022 08:23:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2022 22:31:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2022 17:39:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2022 04:50:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2022 02:31:31	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 01:18:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:59:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:38:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:24:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:13:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:06:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2022 19:06:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;