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Slow, intermittent internet

MatthewSmith
Tuning in

on ‎17-09-2022 20:13

Evening,

Any help would be appreciated. my internet has been constantly slow and poor for the past few weeks and checking the BQM (Links at the bottom) its shows as a blank red screen for the majority of days. Info below.

 

Thanks.

 

Network Log
Time Priority Description
17/09/2022 19:43:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:46:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:46:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 06:34:49 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 05:34:33 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 22:06:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 12:39:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 11:47:57 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 10:49:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 05:24:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2022 04:33:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 17:34:32 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 10:38:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 03:47:28 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 03:03:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2022 20:54:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2022 04:14:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 17:37:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 15:15:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2022 08:50:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 2.7 40 256 qam 9
2 139000000 2.5 38 256 qam 1
3 147000000 2.4 38 256 qam 2
4 155000000 2.7 38 256 qam 3
5 163000000 2.7 38 256 qam 4
6 171000000 2.7 38 256 qam 5
7 179000000 2.9 38 256 qam 6
8 187000000 3 38 256 qam 7
9 195000000 2.9 40 256 qam 8
10 211000000 2.9 38 256 qam 10
11 219000000 2.9 40 256 qam 11
12 227000000 2.7 40 256 qam 12
13 235000000 2.9 40 256 qam 13
14 243000000 2.9 40 256 qam 14
15 251000000 3 40 256 qam 15
16 259000000 2.9 40 256 qam 16
17 267000000 3.4 40 256 qam 17
18 275000000 3.7 40 256 qam 18
19 283000000 3.7 40 256 qam 19
20 291000000 3.9 40 256 qam 20
21 299000000 3.7 40 256 qam 21
22 307000000 3.5 40 256 qam 22
23 315000000 4 40 256 qam 23
24 323000000 4 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 744 983
2 Locked 38.9 16601405 8892757
3 Locked 38.9 794618 970938
4 Locked 38.9 5368716 475367
5 Locked 38.9 12469162 1865589
6 Locked 38.9 1112 989
7 Locked 38.9 864 682
8 Locked 38.9 632 755
9 Locked 40.3 1739 900
10 Locked 38.9 465 1066
11 Locked 40.3 437 722
12 Locked 40.3 506 694
13 Locked 40.9 349 618
14 Locked 40.3 365 695
15 Locked 40.3 336 548
16 Locked 40.3 585 629
17 Locked 40.3 285 568
18 Locked 40.3 284 602
19 Locked 40.9 248 577
20 Locked 40.3 252 514
21 Locked 40.3 324 99
22 Locked 40.3 324 486
23 Locked 40.3 230 532
24 Locked 40.3 289 227


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 41.5 5120 64 qam 5
2 53700000 42 5120 64 qam 2
3 46200000 41.5 5120 64 qam 3
4 39400000 41.5 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0

 

Live

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0149e856360cb235d9cf7eeddc4c8f4fa7...
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14 REPLIES 14

Matthew_ML
Forum Team
Forum Team

on ‎20-09-2022 09:58

Hey MatthewSmith, thank you for reaching out and I am sorry to hear you are having some connection issues.

I have taken a look from our side and I can't see any issues at all everything is looking fine.

The levels are very good and are in green, which is prefect.

How has the connection been since the weekend? Thanks 

Matt - Forum Team


New around here?

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MatthewSmith
Tuning in
In response to Matthew_ML

on ‎25-09-2022 11:54

Sorry for the delayed reply.

It has been intermittent, but more often than not the WiFi will drop off on all devices and won't connect and every so often anything connected by cable will drop off.

 

All connections are tight and below is the network log from the past week.

 

25/09/2022 11:52:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2022 05:34:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2022 08:50:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2022 08:28:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 23:26:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 14:51:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2022 01:25:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 18:37:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 17:34:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2022 22:29:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2022 08:49:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 09:59:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-
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Matthew_ML
Forum Team
Forum Team
In response to MatthewSmith

on ‎27-09-2022 12:11

Hey MatthewSmith, thank you for reaching out and I am sorry you are having some connection issues, I understand this is very frustrating.

However I have taken a look at our side and I can everything is as it should be the levels are really good.

How has your connection been over the last few days? Thanks 

Matt - Forum Team


New around here?

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MatthewSmith
Tuning in
In response to Matthew_ML

on ‎27-09-2022 20:03

Evening.

 

The WiFi has been horrendous, I either get 22mbps max or I don't get any signal at all.

It may look alright on VM side but hear where I am, It doesn't work.

27/09/2022 17:34:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2022 11:01:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2022 03:27:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2022 20:10:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2022 21:21:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2022 11:52:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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John_GS
Forum Team
Forum Team
In response to MatthewSmith

on ‎30-09-2022 08:41

Morning MatthewSmith

Thanks for coming back to the thread. I am sorry you're still having issues. Is this purely on WiFi, or are wired devices affected as well?

If it's purely WiFi, then if you have a smartphone, please download free of charge, the Virgin Media Connect App - https://www.virginmedia.com/broadband/connect-app

You can, when downloaded, use the app to do a WiFi scan in the property. This will identify any coverage blackspot issues, optimise them where possible and also prompt you to order a Pod if needed.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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MatthewSmith
Tuning in
In response to John_GS

on ‎30-09-2022 08:57

Morning John,

This is a WiFi issue but is not a blackspot issue. The router is only a few feet in front of me across the living room, no obstruction in front or around it and a previous engineer that came out was happy with the location, the signal will still drop out on any device that is connected to it with WiFi be it in front or in a different room.

 

Thanks,

Matt

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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to MatthewSmith

on ‎02-10-2022 15:59

Thanks for the responses MatthewSmith,

From checking our service today I can't currently see any readings that would attribute to the issues, how is the service now?

Let us know,

Kain
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MatthewSmith
Tuning in
In response to Kain_W

on ‎02-10-2022 21:47

Same,

Wifi drops and have to swap over to data (If I'm on the phone) Deal with the slow speeds everything else

 

01/10/2022 20:27:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 18:45:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 10:22:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Matthew_ML
Forum Team
Forum Team
In response to MatthewSmith

on ‎05-10-2022 09:31

Hey MatthewSmith, thank you for confirming this.

Please can you set an BQM up using this link and post the results when you can.

I have done another look and everything is looking fine. Thanks 

Matt - Forum Team


New around here?

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