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Slow download virtually no upload.

CaptnBigHead
Joining in

on ‎03-03-2022 06:52

Hello everyone,

For the past 3 days the has been a problem with my broadband. I am on M500 but am getting very slow download speeds and virtually nothing for upload. Both wireless and wired connections in my house are struggling to connected and load a standard web page. I have rebooted the router and reset using the pinhole, and I have checked the cables. All seems to be OK in my area on the service status checker too.

 

Please help!

 

 

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11 REPLIES 11

CaptnBigHead
Joining in
In response to CaptnBigHead

on ‎03-03-2022 08:08

Sorry they're all screenshots, I couldn't figure out how to copy it all properly from my phone.

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Martin_N
Forum Team
Forum Team
In response to CaptnBigHead

on ‎06-03-2022 10:13

Hi CaptnBigHead,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your broadband service. 

I would like to take a look into this for you and so I will private message you to confirm some details. 

^Martin

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