on 20-09-2021 09:10
I had an engineer out a couple months ago to look at my internet a couple months ago, where he 'fixed' the issue I was having.
It has never been perfect but seemed okay.
I then recently got an email to say the pod things were available so I ordered that and have paid for it. Honestly, nothing seemed to change, better or worse.
Last week the internet seemed to be terrible. On work calls all camera's would turn off and break up constantly and the TV upstairs would buffer for ages or barely work. I have moved the pod but nothing has changed and the internet quality has dropped.
I don't want to pay extra for a service that does not work on top of the already bad WiFi. Is there a way this can be looked into and fixed considering I WFH.
Thanks!
on 20-09-2021 09:30
on 20-09-2021 09:33
I don't actually have anything wired into the hub. Just when I move my laptop and sit next to it, without wiring in, it works a lot better.
The WiFi connected things always work better downstairs, so it seems to be a matter of being close to the hub.
on 22-09-2021 09:57
Thanks for your post and welcome to the Community Forums,
There may be several factors that can impact wifi signals such as, where the hub is located, objects surrounding the hub, wall density, reflective surfaces, radio interference from other electrical devices and others. These things will not be picked up by diagnostics, only that the hub is working and configured properly. In some instances, a booster may be needed based on these factors or as g0akc has advised.
Cheers,
Corey C
on 22-09-2021 11:13
Hey,
Would the issue not be consistent if the placement was an issue?
Where it is, is the only place it can be due to wiring and it is in an open, unblocked space.
I am not sure what to do??
on 24-09-2021 13:51
Hi Sophiehannah1
Thanks for coming back to us
Really sorry about the broadband issues. Your upstream levels are out of spec so I'll book a tech now.
I'll send a PM to discuss further
Best,
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on 24-09-2021 15:01
Hi Sophiehannah1
Thanks for joining me on PM.
Just to update the thread, the engineer visit was booked in. This can be tracked and/or altered here
Let us know how the visit goes
Best,
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