on 11-03-2023 13:23
I have a strange issue. I recently changed my Virgin package from TV, Phone and 250mbs broadband to just 250mbs broadband. The costs were getting ridiculous and I never used the TiVo box or landline so I was wasting money. The day my contract changed the phone and tv services stopped though broadband speed appeared to stay the same which was fine. Phones and computers and a speed test confirmed this. However when i now try and stream certain content, YoutTube, more4 catch up services on my Linux based Sony tv it continually stalls and buffers. Before the change everything was faultless. I have switched the TV input now to wired on an old powerline adapter and everything plays really well with no buffering. I also have a firestick which plays through wireless faultlessly.
The hub is close to the tv the download speed looks correct on a phone speed test. Sony tv is using the latest software. Hubs been reset and checked online. Only thing I can see is there is some neighbouring chanel overlap from BT hubs. I'm a little baffled why a problem would suddenly affect one system as some of the TV apps are now unwatchable though I do thankfully have the android firestick to fall back on. Any clues?
Answered! Go to Answer
on 13-03-2023 15:36
Hi @84peterf
Thanks for posting on our community forum and sorry to hear about this issue.
Have you managed to try the above suggestion from 84peterf yet? Let us know with how you get on and we can investigate further if needs be
on 11-03-2023 13:34
We can manually change the WiFi channels from the Hub's menus so as to reduce overlap with other WiFi services.
For 2.4Ghz stick to the preferred channels of 1 or 6 or 11.
5Ghz overlap is often less of a problem channels 36 and 44 are good options at the lower end of the channel list.
on 13-03-2023 15:36
Hi @84peterf
Thanks for posting on our community forum and sorry to hear about this issue.
Have you managed to try the above suggestion from 84peterf yet? Let us know with how you get on and we can investigate further if needs be
on 13-03-2023 16:05
on 14-03-2023 13:48
I have manage to run a wifi speed test today through the TVs web browser and the results are pretty dreadful for both Sony tvs running Linux browser. Download speed first test was 4.34 Mbs upload fine at 27.7 Mbs. Upstairs on a similar model TV 36.2Mbs and 26.8 Mbs upload. This seems ridiculously slow for Virgin 250 Mbs broadband. M phone however at the same distance from the router registers 170.Mbs Downloand and 27 Mbs upload and Macbook Pro in the bedroom upstairs registers 100 mbs. The router is about 3 metres away from TV downstairs with no obstructions.
Is this a TV setting on both TV's or A Virgin media setting thats been changed since I downgraded and removed Tivo box and phone from package?
on 16-03-2023 13:50
Hi @84peterf
It wouldn't be due to the package change.
Is the TV near the router? If so, are you able to connect it via Ethernet?
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-03-2023 20:38
Hi John thanks for the reply.
Its all rather odd . Router is about 3 meters away. I have connected old slow tp link powerline adaptors that work better than wireless directly to the TV. Though I tried through wireless last evening and it seemed much improved streaming video on You tube than before. Have contacted Sony and been through most of their recommended procedures but little has changed. WiIl tolerate it for now and in all honesty it doesn't impinge on anything as the firestick streams and works really fast and well but I hate not knowing why and would love to be able understand and correct the problem.
Thanks again.
on 19-03-2023 10:28
Hi 84peterf,
Thank you for reaching back out, it is a strange one and unfortunately something we are unable to support, you can reach outto sony's Forums to see if you can find any further support there.
Regards
Paul.