Virgin Media Community

[Kieran385]

In the last few days, my broadband has been very slow with lag while gaming. Also, since the speed has been very slow, my NAT type is no longer open. Sometimes, the internet even completely goes offline, and have to restart several times to regain access. The gaming is not the only affected, browsing speed is very slow, where it is normally very fast. I also have a high speed network adapter (PCI) and it affects all devices. I will post the power levels etc as a reply as I can’t find the option to add images here. Any help would be appreciated, thanks.

[Kieran385]

Downstream - https://imgur.com/a/jKZsN
Upstream - https://imgur.com/a/6xQja
Network Log - https://imgur.com/a/oRrQZ

[Nat_J]

Thanks for posting Kieran385 and I'm sorry to hear about the connection trouble experienced, :/

I've located your details and everything appears to be within range at the moment.

How have things been since posting?

Nat_J

[Kieran385]

Hi, thanks for replying! Things have seemed to get better in the last 2 days. I will post back if any issues come back

[dawoodk786]

use a CAT 7 cable. 

I know no one gets 10gps but it actually helps. I've tested it on PS4, testing my connection shows about 70mbps but the game play is so smooth (Playing WW2) and NAT type is always open. 

[Kieran385]

Thanks for the reply. However I recently spoke to VM and they said it was a bandwidth issue and there is too much traffic in the household so I guess we will consider Upgrading.

[Heather_J]

Hey Kieran385, 

Thanks for keeping in touch

Have you been given a fault reference for this fault? We can keep you informed of any changes or updates. 

Speak soon, 

Take care. 

[Kieran385]

Hello

The fault was fixed after the 2nd Engineer visit. Thanks