on 14-07-2022 12:25
A technician visited a week or so ago, all was going smoothly since. Last night our old problems returned but seemingly worse. High pings/drop outs of internet and intermittent slow speed.
Ethernet seems fine in terms of speed currently, but oddly enough, I can't connect to the virgin media website, I just get a message:
Certain services aren't working either - Chat functions in a couple of game launchers (Blizzard & Origin). My wife can't connect to her work's VPN and is having to use her phone as a hotspot to allow it to work.
on 14-07-2022 12:26
Network info:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
23 | 315000000 | 5.7 | 40.4 | QAM256 | 23 |
1 | 139000000 | 6.7 | 38.6 | QAM256 | 1 |
2 | 147000000 | 6.2 | 39 | QAM256 | 2 |
3 | 155000000 | 5.8 | 39 | QAM256 | 3 |
4 | 163000000 | 5.8 | 39 | QAM256 | 4 |
5 | 171000000 | 5.9 | 39 | QAM256 | 5 |
6 | 179000000 | 5.9 | 38.6 | QAM256 | 6 |
7 | 187000000 | 5.9 | 38.6 | QAM256 | 7 |
8 | 195000000 | 6.1 | 39 | QAM256 | 8 |
9 | 203000000 | 6.1 | 38.6 | QAM256 | 9 |
10 | 211000000 | 6 | 39 | QAM256 | 10 |
11 | 219000000 | 6.1 | 39 | QAM256 | 11 |
12 | 227000000 | 6.1 | 39 | QAM256 | 12 |
13 | 235000000 | 6.1 | 38.6 | QAM256 | 13 |
14 | 243000000 | 6.2 | 40.4 | QAM256 | 14 |
15 | 251000000 | 6.1 | 39 | QAM256 | 15 |
16 | 259000000 | 6.1 | 39 | QAM256 | 16 |
17 | 267000000 | 5.9 | 39 | QAM256 | 17 |
18 | 275000000 | 5.8 | 39 | QAM256 | 18 |
19 | 283000000 | 5.5 | 40.4 | QAM256 | 19 |
20 | 291000000 | 5.4 | 40.4 | QAM256 | 20 |
21 | 299000000 | 5.4 | 39 | QAM256 | 21 |
22 | 307000000 | 5.6 | 39 | QAM256 | 22 |
24 | 323000000 | 5.8 | 39 | QAM256 | 24 |
25 | 331000000 | 5.9 | 39 | QAM256 | 25 |
26 | 339000000 | 6.1 | 39 | QAM256 | 26 |
27 | 347000000 | 6 | 39 | QAM256 | 27 |
28 | 355000000 | 5.8 | 39 | QAM256 | 28 |
29 | 363000000 | 5.7 | 39 | QAM256 | 29 |
30 | 371000000 | 5.9 | 39 | QAM256 | 30 |
31 | 379000000 | 6.2 | 39 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
23 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.983261 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 424 |
on 14-07-2022 12:27
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 | Locked | 42 | 6.4 | 11803621 | 0 |
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
1 | 60300000 | 37.3 | 5120 KSym/sec | 64QAM | 1 |
2 | 39400000 | 37.3 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 37 | 5120 KSym/sec | 64QAM | 3 |
4 | 53700000 | 37 | 5120 KSym/sec | 64QAM | 2 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 14-07-2022 12:27
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076-b.cm |
SFID | 4450 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 4449 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 14-07-2022 12:27
Time Priority Description
Tue 28/06/2022 17:22:45 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:22:51 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:22:56 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:22:57 | 3 | SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:22:57 | 4 | RCS Primary DS Failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:22:57 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:25:18 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/06/2022 17:25:54 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 29/06/2022 09:39:35 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 01/07/2022 10:15:51 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 01/07/2022 10:53:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 04/07/2022 13:11:11 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 09/07/2022 08:06:59 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/07/2022 13:11:12 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/07/2022 10:08:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 14/07/2022 10:33:58 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 14/07/2022 10:36:26 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |