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Slow Wifi & can't connect to certain websites/services

Gig1jambo
On our wavelength

A technician visited a week or so ago, all was going smoothly since.  Last night our old problems returned but seemingly worse.  High pings/drop outs of internet and intermittent slow speed.

Ethernet seems fine in terms of speed currently, but oddly enough, I can't connect to the virgin media website, I just get a message:

Screenshot 2022-07-14 122303.jpg

Certain services aren't working either - Chat functions in a couple of game launchers (Blizzard & Origin).  My wife can't connect to her work's VPN and is having to use her phone as a hotspot to allow it to work.  

 
4 REPLIES 4

Gig1jambo
On our wavelength

Network info:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

233150000005.740.4QAM25623
11390000006.738.6QAM2561
21470000006.239QAM2562
31550000005.839QAM2563
41630000005.839QAM2564
51710000005.939QAM2565
61790000005.938.6QAM2566
71870000005.938.6QAM2567
81950000006.139QAM2568
92030000006.138.6QAM2569
10211000000639QAM25610
112190000006.139QAM25611
122270000006.139QAM25612
132350000006.138.6QAM25613
142430000006.240.4QAM25614
152510000006.139QAM25615
162590000006.139QAM25616
172670000005.939QAM25617
182750000005.839QAM25618
192830000005.540.4QAM25619
202910000005.440.4QAM25620
212990000005.439QAM25621
223070000005.639QAM25622
243230000005.839QAM25624
253310000005.939QAM25625
263390000006.139QAM25626
27347000000639QAM25627
283550000005.839QAM25628
293630000005.739QAM25629
303710000005.939QAM25630
313790000006.239QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

23Locked40.36628700
1Locked38.60537700
2Locked38.98326100
3Locked38.98326100
4Locked38.98326100
5Locked38.98326100
6Locked38.60537700
7Locked38.60537700
8Locked38.98326100
9Locked38.60537700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.60537700
14Locked40.36628700
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked40.36628700
20Locked40.36628700
21Locked38.98326100
22Locked38.98326100
24Locked38.98326100
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424




3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked426.4118036210

 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000037.35120 KSym/sec64QAM1
23940000037.35120 KSym/sec64QAM4
346200000375120 KSym/sec64QAM3
453700000375120 KSym/sec64QAM2


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0010
3US_TYPE_STDMA0010
4US_TYPE_STDMA0000

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
4450
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
4449
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

Network Log

Time Priority Description

Tue 28/06/2022 17:22:455MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:22:513SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:22:565Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:22:573SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:22:574RCS Primary DS Failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:22:575Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:25:185MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 28/06/2022 17:25:546CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 29/06/2022 09:39:353No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 01/07/2022 10:15:514DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 01/07/2022 10:53:513No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 04/07/2022 13:11:114DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 09/07/2022 08:06:593No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 11/07/2022 13:11:124DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 12/07/2022 10:08:513No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 14/07/2022 10:33:585MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 14/07/2022 10:36:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;