Slow Speeds and Dropping WiFi

[DaveZen]

Hi All,

Experiencing some technical difficulties with my WiFi, Noticing that it can drop in speed greatly - or just completely fall off.

Done several Hard resets. Done several soft resets. Unplugged the router and replugged the Router, the issue has been going on for at least a month.

I did just a little investigation and noticed this in my network logs. Please tell me If i need to include anything else

Time Priority Description

08/04/2022 12:58:6	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 14:59:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 13:29:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 13:16:13	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 13:13:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 12:18:24	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 10:37:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 10:37:1	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2022 09:00:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 20:51:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 20:10:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 17:36:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 17:36:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 16:55:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 16:55:42	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 11:51:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 11:16:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 10:27:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 09:47:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	8.4	38	256 qam	1
2	147000000	8.3	38	256 qam	2
3	155000000	8	38	256 qam	3
4	163000000	7.8	38	256 qam	4
5	171000000	7.8	38	256 qam	5
6	179000000	7.5	38	256 qam	6
7	187000000	7.3	38	256 qam	7
8	195000000	7	38	256 qam	8
9	203000000	6.5	38	256 qam	9
10	211000000	6	38	256 qam	10
11	219000000	5.6	38	256 qam	11
12	227000000	4.9	38	256 qam	12
13	235000000	4	38	256 qam	13
14	243000000	3.7	38	256 qam	14
15	251000000	4	38	256 qam	15
16	259000000	4.3	38	256 qam	16
17	267000000	4.5	38	256 qam	17
18	275000000	4.9	38	256 qam	18
19	283000000	5	38	256 qam	19
20	291000000	5.3	38	256 qam	20
21	299000000	5.4	38	256 qam	21
22	307000000	5.5	38	256 qam	22
23	315000000	5.8	40	256 qam	23
24	323000000	6	40	256 qam	24

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	41.5	5120	64 qam	2
2	60300000	42	5120	64 qam	1
3	46200000	41	5120	64 qam	3
4	39400000	40.5	5120	64 qam	4

[DaveZen]

It's not an issue about speed it's an issue about disconnections.

That happens sporadically over a week - on programs such as teams and steam the week before was particularly bad.

Sunday through to Wednesday 1th - 4th May

[DaveZen]

Today has been quite bad - dropped 3 or 4 times in quick succession and then a few hours later some occurred with poor speed as well

https://www.thinkbroadband.com/speedtest/1652539974881862555

 

[jbrennand]

I havent re-read the whole thread but that BQM looks fine to me (its a lot "cleaner" than mine) - there is no evidence of any network disconnections (vertical red bars).

I would say it just wifi disconnections you are suffering and not network disconnections. I remember you saying you hadn't tested on an ethernet connection - is that still the case? Can you not just get a 10/20/50 metre run of Cat5e cable (less than a tenner) and just trail it over the floor, up stairs etc and then test it to see if the issue persists? Roll it up and put in a drawer when done - or make that connection permanent.

If it is just a wifi issue then see this I have posted before
_______________________________________________

If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂
To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.
You do have to call in to order them (cant do it online) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).

A decent introductory wireless Hub can be had these days from £25-50