Slow Broadband speed

[Mattg68]

Last night lost internet in CR2 area and so rebooted hub 5. Now speed has dropped from 1GB to 200Mb. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. Having worked in IT and call centres the better part of 30 years I can safely say this is the worst customer service I have ever experienced.

[jbrennand]

Is there a current known fault? Tech visits are not allowed if there is one ongoing
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Check in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.