Skype, Zoom, Video conferencing issues drop outs and freezes

[syukrirw9]

I just moved to a new housing area and got VM installed last week as it was reliable previously. I’m on the same internet plan of 100mb. However, I’ve got issues whenever I’m using Zoom/Skype/Whatsapp video call as the call will just drop out and laggy. It’s never an issue streaming YouTube or Netflix, just for video conferences/calls. Tried Using Speedtest.net but both download and upload speeds are fine. Not sure where the issue is coming from. I saw some other people having the same issue on this forum. As currently I’m working from home, it’s really necessary to have stable connection for video conference. 

[MrPegMan1]

Google Meet actually warn me...!

[Ashleigh_C]

I'm so sorry to see this @MrPengMan1

So sorry to reiterate what my colleagues have mentioned before but are you able to set up a BQM so we can monitor these drop outs? 

Also just to confirm, you don't have these issues when you have a wired connection?

Also have you checked your Hub settings page to make sure channel optimisation is activated?, or have you split your frequencies? 

Thanks again.