Sky mini

[MATT31]

Hi,
I have just recently moved broadband from sky to Virgin. I have SkyQ and everything has connected fine apart from the mini box in the bedroom. I can’t seem to get it connected, any Help would be appreciated.

Thanks 

[lotharmat · Accepted solution]

How is it connecting?

Wireless or wired?

Does it need to be on a specific frequency band?

[MATT31]

It’s connected through WiFi.

[lotharmat]

Is there a way of factory resetting the Mini box?

[Roger_Gooner]

My belief is that if connecting a Sky Q box to a non-Sky router such as VM's hub it's best to use the 2.4Ghz band (which means splitting the hub's bands into 2.4GHz and a 5GHz bands. Connect the Sky Q, factory reset the mini and connect it to the Sky Q box (done at 5GHz).

[Gareth_L]

Hi MATT31

How are you getting on with this 

Did you manage to split the bands at all 

If so has that fixed things for you 

Gareth_L

[MATT31]

Thanks everybody for the Help,

I have managed to get it working. All I did was reset the min box. I was trying connect the signal from the actual mini box not the main box first🙈 Didn’t have to change any settings or anything.

[Gareth_L]

That's great news MATT31

Thanks for the update 

Anything else, you know where to go 

Enjoy the rest of the weekend 

Gareth_L