on 01-07-2021 23:25
Hi,
I have just recently moved broadband from sky to Virgin. I have SkyQ and everything has connected fine apart from the mini box in the bedroom. I can’t seem to get it connected, any Help would be appreciated.
Thanks
Answered! Go to Answer
on 02-07-2021 06:46
on 02-07-2021 06:46
on 02-07-2021 12:19
It’s connected through WiFi.
on 02-07-2021 12:21
on 02-07-2021 12:21
My belief is that if connecting a Sky Q box to a non-Sky router such as VM's hub it's best to use the 2.4Ghz band (which means splitting the hub's bands into 2.4GHz and a 5GHz bands. Connect the Sky Q, factory reset the mini and connect it to the Sky Q box (done at 5GHz).
on 04-07-2021 12:17
Hi MATT31
How are you getting on with this
Did you manage to split the bands at all
If so has that fixed things for you
Gareth_L
on 04-07-2021 12:32
Thanks everybody for the Help,
I have managed to get it working. All I did was reset the min box. I was trying connect the signal from the actual mini box not the main box first🙈 Didn’t have to change any settings or anything.
on 04-07-2021 12:50
That's great news MATT31
Thanks for the update
Anything else, you know where to go
Enjoy the rest of the weekend
Gareth_L