on 09-01-2022 16:31
on 19-01-2022 07:50
on 21-01-2022 10:42
Hello p10tRW
Sorry to hear of and see the BQM relating to your broadband issues, it's clearly not the level of service we aim to provide and appreciate the frustration this is causing.
From looking at your account there is currently an SNR issue impacting your area, the team are aware of this and working to resolve this as quickly as possible. It is logged under reference F009571570 with an estimated fix date of the 26th January 2022 at 14.00.
We understand this isn't the answer you were looking for but trust it helps explain the issues.
Rob
on 26-01-2022 19:24
on 31-01-2022 14:22
Hi @p10tRW, thanks for your post again although I'm very sorry this has taken so long to get resolved.
It appears that the congestion problem which was impacting your services, has now been fixed today 31st January (this is a little later than the estimated date, so apologies for this).
Please let me know how you get on over the next few days as you should see some improvements from here on in!
Regards