Signal drop out and signal range

[Lisamadisons]

, WiFi signal keeps dropping out, range of signal is terrible, lose connection around 11 steps away from the router, router has been moved by engineer apparently to make it more central, no improvement, in fact worse as now the signal is bad in other rooms. Spoke to numerous people, reset the box, button reset the box, disconnected WiFi devices such as alexa to free up band width,   no help at all. 

[jbrennand]

Assuming connections on ethernet cables are all fine and stable (are they?) - then try this
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If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?

If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).

[Lisamadisons]

Thanks John but not a clue how to do that.  I've always had a really good signal and service,  the last 2 months it's changed.  

[jbrennand]

And.... is the problem only on wifi or on ethernet cable connectd devices too - can you test it if you dont know.

To split the bands you can do it this way....

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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need individually re-connecting to the new SSID's and passwords.

5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App on the phone to scan which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, (in the Hub settings again) but it wont help if there is other interference (e.g microwaves)

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.