on 21-07-2021 16:34
, WiFi signal keeps dropping out, range of signal is terrible, lose connection around 11 steps away from the router, router has been moved by engineer apparently to make it more central, no improvement, in fact worse as now the signal is bad in other rooms. Spoke to numerous people, reset the box, button reset the box, disconnected WiFi devices such as alexa to free up band width, no help at all.
21-07-2021 16:36 - edited 21-07-2021 16:37
Assuming connections on ethernet cables are all fine and stable (are they?) - then try this
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If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂
To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?
If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).
on 21-07-2021 16:56
Thanks John but not a clue how to do that. I've always had a really good signal and service, the last 2 months it's changed.
on 21-07-2021 17:03