Short Broadband Dropouts

[joshualh]

Hi,

We're experiencing short dropouts with our broadband which are frustrating. Does the below stats look ok from the modem? 1gbps package, superhub 4 in modem mode.

3.0 downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2	147000000	8.5	39	QAM256	2
1	139000000	8.6	39	QAM256	1
3	155000000	8.4	38.6	QAM256	3
4	163000000	8.1	39	QAM256	4
5	171000000	7.8	40.4	QAM256	5
6	179000000	7.5	39	QAM256	6
7	187000000	7	39	QAM256	7
8	195000000	6.8	39	QAM256	8
9	203000000	6.5	39	QAM256	9
10	211000000	6.3	38.6	QAM256	10
11	219000000	6	39	QAM256	11
12	227000000	5.6	38.6	QAM256	12
13	235000000	5.1	39	QAM256	13
14	243000000	4.6	39	QAM256	14
15	251000000	4.5	39	QAM256	15
16	259000000	5.2	39	QAM256	16
17	267000000	5.9	39	QAM256	17
18	275000000	6.3	38.6	QAM256	18
19	283000000	6	39	QAM256	19
20	291000000	5.1	39	QAM256	20
21	299000000	4.5	39	QAM256	21
22	307000000	4.9	39	QAM256	22
23	315000000	5.5	39	QAM256	23
24	323000000	6	39	QAM256	24
25	331000000	5.6	38.6	QAM256	25
26	339000000	5.5	39	QAM256	26
27	347000000	5.3	39	QAM256	27
28	355000000	5.3	38.6	QAM256	28
29	363000000	4.9	38.6	QAM256	29
30	371000000	4.5	38.6	QAM256	30
31	379000000	4.6	38.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

2	Locked	38.983261	0	0
1	Locked	38.983261	0	0
3	Locked	38.605377	0	0
4	Locked	38.983261	0	0
5	Locked	40.366287	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
25	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.605377	0	0
31	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

2.8

13129938

0

[joshualh]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	40.5	5120 KSym/sec	64QAM	4
2	46200000	41.3	5120 KSym/sec	64QAM	3
3	53700000	41.8	5120 KSym/sec	64QAM	2
4	60300000	42.8	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	3	0
2	US_TYPE_STDMA	0	0	38	17
3	US_TYPE_STDMA	0	0	2	0
4	US_TYPE_STDMA	0	0	1	0

[legacy1]

Check coax cable is pushed/screwed on

[Zak_M]

Good morning @joshualh, 

Welcome to the forums & thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your broadband services. 

As a few days have passed since your post, please could you let me know how things have been? Has there been any improvements? 

Have you managed to follow the advise from legacy1? 

Kind regards,

Zak_M