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samspencer1 · ‎13-06-2022

Good Morning

Can you help me I am looking into my finances as moving house and see that an old payment when switching to another provider is outstanding. I would like to settle this and have it removed from my credit report can you help how I can do this please.
Thank You

Sam

newapollo · ‎13-06-2022

Hi @samspencer1

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further.

Dave

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Tudor · ‎13-06-2022

I don’t think that when you settle an outstanding debt it is removed from your credit report. A credit report shows that you have had debts in the passed and they are only removed after a certain number of years.

Tudor
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samspencer1 · ‎13-06-2022

Thank you Tudor

I realise that but I didn’t know there was an outstanding when I switched provider.
Thanks for the reply.

newapollo · ‎13-06-2022

Hi @samspencer1

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Settling Old Payment