Service is still garbage

[HCA]

Due to simply not having the will or strength to do so, I gave up contacting VM, as they have made it clear they do not care and will not help me.

Now, it is intolerable. Constant disconnections and endless, continuous, relentless ping spikes.

I know you won't do anything, and I am not gonna play the 'Send an Engineer' game.  I just need a statement from VM that they have done all they can/are willing to, so I can get a deadlock letter and get away form this criminally arrogant and malicious company.

So:  Here is my BQM and the crap from the router.  Have at it.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8a17cec184de43b864726aa6ab66714f6... 

-----------------------

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.2	37	256 qam	25
2	203000000	4.8	37	256 qam	9
3	211000000	4.5	37	256 qam	10
4	219000000	4	37	256 qam	11
5	227000000	4	37	256 qam	12
6	235000000	3.7	37	256 qam	13
7	243000000	3.2	37	256 qam	14
8	251000000	3	37	256 qam	15
9	259000000	3.2	37	256 qam	16
10	267000000	2.7	37	256 qam	17
11	275000000	3	37	256 qam	18
12	283000000	3	37	256 qam	19
13	291000000	2.4	37	256 qam	20
14	299000000	1.7	36	256 qam	21
15	307000000	2.2	37	256 qam	22
16	315000000	2.2	37	256 qam	23
17	323000000	1.7	37	256 qam	24
18	339000000	2	36	256 qam	26
19	347000000	1.5	37	256 qam	27
20	355000000	1.2	37	256 qam	28
21	363000000	2	37	256 qam	29
22	371000000	2.2	37	256 qam	30
23	379000000	2.2	37	256 qam	31
24	387000000	2	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	8	0
2	Locked	37.3	19	0
3	Locked	37.3	5	0
4	Locked	37.3	5	0
5	Locked	37.3	5	0
6	Locked	37.3	9	0
7	Locked	37.6	2	0
8	Locked	37.3	9	0
9	Locked	37.6	6	0
10	Locked	37.3	5	0
11	Locked	37.3	7	0
12	Locked	37.3	7	0
13	Locked	37.6	8	0
14	Locked	36.3	10	0
15	Locked	37.3	6	0
16	Locked	37.3	12	0
17	Locked	37.3	9	0
18	Locked	36.6	11	0
19	Locked	37.6	5	0
20	Locked	37.3	4	0
21	Locked	37.6	5	0
22	Locked	37.6	6	0
23	Locked	37.6	3	0
24	Locked	37.6	2	0

----------

TimePriorityDescription05/07/2022 16:27:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/07/2022 15:47:28noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/07/2022 15:47:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/07/2022 05:38:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/07/2022 18:47:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/07/2022 19:32:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/07/2022 19:32:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/07/2022 19:32:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/06/2022 01:59:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/06/2022 00:02:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/06/2022 00:02:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/06/2022 22:24:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/06/2022 12:02:25noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/06/2022 12:02:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/06/2022 17:18:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/06/2022 15:14:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/06/2022 15:14:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/06/2022 03:32:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/06/2022 19:50:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/06/2022 19:50:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[HCA]

So, in the spirit of 'I have no other god damn choice', I disconnected my gigabit switch, my Pi and my NAS.  I removed ALL wiring, and connected just my PC via a brand new CAT5e (well, mac and phone on wifi, but I don't care about that)

Service shows exactly zero improvement, and if anything, is actually a fair bit worse.

So, it's not me (which I already knew), it is not the cabling, Router or wall sockets from VM (all were replaced very recently) and there is no 'work' (giggle!) being carried out by VM.

So, in short, I am screwed. My service is unusable for its main purpose, but VM simply have no interest in doing anything, as it would require them doing their job and being competent.

Another VM customer, stuck with **bleep** service until I leave, with no chance of respite.

How is this company still operating? They were a degenerate bag or lying morons when I worked for them, 2 decades ago, and things have clearly gotten worse.

Good luck to you all.  Gonna need it.

[jbrennand]

OK thanks for testing that. I will alert VM to come here and take a look and advise on the next step.

[John_GS]

Hello @HCA

Thanks for posting. Sorry to hear of the issues with the services. I've done a system check and nothing showing, no area issues and all levels are fine. Also checked for SNR and congestion, nothing showing for them either. On a further test, as I went back a month, the only issue I did see was on the 29th June, when the speed dropped and the latency and packet loss spiked, other than that all fine. 

I shall send you a PM as you wish to raise this further however.

Best,