Service disruption

[GeraldoPhillipo]

I've been lied to twice in 24 hours about a sudden loss of service which won't be back for a week where Virgin choose not to help me when there's an easy solution. I work from home and your ridiculous inflexibility threatens my job!! It is clear I can be helped in the interim but 'the system' would not allow it!!!! It's been a disgrace. I cannot work. I understand issues but in this case I can be helped. To be told it will take a week to fix just minutes after 'diagnosis' is also suspicious. Sky wouldn't do this!!

[jbrennand]

Try here
_________

Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[GeraldoPhillipo]

Thanks for the reply. The issue is not about visibility of my status. It was about being lied to but also about getting to Vurgin to offer help which they van easily do but choose not to.  The whole world is watching news about the Queen but not me because Virgin suddenly take away my services.

[Kath_F]

Hi GeraldoPhillipo, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you've had a recent fault. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. 

When there is an open fault affecting you, there isn't really anything we can do other than wait for the engineers to fix the issues. We understand it can be frustrating but as mentioned before, they do work as hard and as quick as they can to reduce the offline time. 

Hopefully things are resolved for you now, but if not or you need further help, please pop back and let us know. 

Thanks, 

[jpeg1]

You will get some financial compensation of course, but that is probably not going to help very much.  What is it that Virginmedia won't do?  Perhaps we can suggest something.