Service Engineer Required No Service

[Floydthebarber2]

I’ve been trying to book an engineer without success after 2 days of continuous service outage. Generally receiving less than 1MBPS on a 100MBPS plan. New router previous service visit and no resolution... 

[jbrennand]

Check for known issues - if there is one - you cant get a Tech visit ubtil its cleared.

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If there are non - post back here with more details of the issue and the ommunity might be able to help.

What Hub is it? Is it just speeds or disconnects as well? Are these just on wifi or on ethernet cable connections as well? What devices have youi got connected to the Hub? etc..

[Ashleigh_C]

Hi there @Floydthebarber2

Thank you so much for your first post and welcome to our Community Forums! It's great to have you here!

I'm so sorry to see you are facing these issues with your connection! Can I ask how things are looking since your last post? Have you been able to check the status page as advised by @jbrennand? 

Thank you.