Scan home not working with new WiFi pod

[scottburton]

Just installed a new pod today and the install seemed to go fine. Now finding WiFi stronger in previously weak rooms.

But when I try to use the Scan YourHome section of Virgin Media Connect, I get an error message saying "Please connect to your hub or WiFi booster. It looks like you are connected to your home network via an unrecognised access point."

Any ideas why or how to overcome this? 

[legacy1]

Yup already trouble with the new pods.

You can wait for VM to fix it or send the pod back and get a better wireless router with 1Gb ports and use the hub in modem mode.

[Graham_A · Accepted solution]

I believe that the VM Connect app is due to be updated at some point to work with the new WiFi pods.

[lesandphil]

Would be useful if Virgin explained this when issuing Pods. My new pod has improved my wifi, but I then got a text from virgin telling me to set it up using the connect app, at which point I get the same problem reported above.

[Hayley_S]

Hello @lesandphil.

Welcome to the community page! Thank you for posting on here.

I am sorry that you are having issues with the connect app, we are looking to update this at the moment.

I am glad to see that the Wi-Fi Pods have helped improve your internet.

Many thanks,