SamKnows does not work on my Hub4

[shaneclare]

Having loads of problems with 1gb connection and SamKnows won’t see my hub, so unable to check my actual speed etc. Any thoughts?

[Zoie_P]

Hi shaneclare, 

I am so sorry you are having issues with SamKnows, do you have a screenshot of your error (without personal information) 

Zoie

[legacy1]

I'm sure VM have not setup the test server for your WAN gateway yet...

[shaneclare]

As it turns out after being told by Virginmedia's telephone support for the last two and a half months that everything was fine and the problem was all mine a new router has solved all my issues, not being able to use the Sanknows software, slow speeds (as low as 7mb on a 1gig connection on wired) and constant drop outs and buffering on my music streamers. Not very happy at all, the poorest customer service in over thirty years as a client. I may be going elsewhere.

[Raithmir]

Doesn't work for me either. I'm running in router mode as I always have, and it used to work fine.

Screenshot in https://community.virginmedia.com/t5/Networking-and-WiFi/5GHz-wifi-disables-itself-hardware-issue/td...

[shaneclare]

Might be worth insisting on a new hub, mine turned out to be the problem.

[legacy1]

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@shaneclare wrote:

Might be worth insisting on a new hub, mine turned out to be the problem.

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Nothing wrong with the hub

[shaneclare]

Sorry, When I said router I meant to say Hub, a new Hub 4 solved all my problems.

[Raithmir]

Curiously, the RealSpeed test is working fine again today.

[jhuk]

Mine has not worked for a while now but it is inconsistent, so I do not really bother with it but was curious what changed.

Not on WIFI, (Router Mode+Wired) and I am not using a VPN, again nothing changed.