on 16-07-2021 15:53
Hello,
Have superhub 3 running in modem mode. The last few days, the connection has been dropping multiple times a day. My Wifi router/internal network remains functional so it is definitely the Hub
Logs
Time | Priority | Description |
16/07/2021 15:35:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 15:34:30 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 14:41:35 | notice | LAN login Success;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 14:39:55 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 14:31:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 11:15:33 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 10:56:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 05:06:29 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 03:51:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 02:04:30 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 10:35:17 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 21:02:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 21:00:42 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:18:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:18:21 | critical | REG RSP not received;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:18:21 | Error | T6 Timeout and retries exceeded;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:18:21 | critical | Registration RSP rejected unspecified reason;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:18:21 | critical | Registration RSP rejected message syntax error;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 20:13:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 49.3 | 5120 | 64 qam | 3 |
2 | 39400000 | 48.3 | 5120 | 64 qam | 4 |
3 | 32600000 | 48.3 | 5120 | 64 qam | 5 |
4 | 25800000 | 47.5 | 5120 | 64 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 16-07-2021 16:01
on 16-07-2021 16:23
Thanks for the reply
Here is the downstream tab
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 227000000 | -7 | 36 | 256 qam | 12 |
2 | 139000000 | -5.7 | 36 | 256 qam | 1 |
3 | 147000000 | -5.5 | 37 | 256 qam | 2 |
4 | 155000000 | -5.5 | 37 | 256 qam | 3 |
5 | 163000000 | -5.5 | 36 | 256 qam | 4 |
6 | 171000000 | -5.4 | 37 | 256 qam | 5 |
7 | 179000000 | -5.2 | 37 | 256 qam | 6 |
8 | 187000000 | -5.7 | 36 | 256 qam | 7 |
9 | 195000000 | -5.7 | 37 | 256 qam | 8 |
10 | 203000000 | -6.2 | 37 | 256 qam | 9 |
11 | 211000000 | -5.9 | 37 | 256 qam | 10 |
12 | 219000000 | -6.5 | 37 | 256 qam | 11 |
13 | 235000000 | -7.5 | 36 | 256 qam | 13 |
14 | 243000000 | -7 | 36 | 256 qam | 14 |
15 | 251000000 | -7 | 36 | 256 qam | 15 |
16 | 259000000 | -6.5 | 37 | 256 qam | 16 |
17 | 267000000 | -6.7 | 37 | 256 qam | 17 |
18 | 275000000 | -6.4 | 37 | 256 qam | 18 |
19 | 283000000 | -6.5 | 37 | 256 qam | 19 |
20 | 291000000 | -5.5 | 37 | 256 qam | 20 |
21 | 299000000 | -5.5 | 37 | 256 qam | 21 |
22 | 307000000 | -5 | 37 | 256 qam | 22 |
23 | 315000000 | -5.2 | 37 | 256 qam | 23 |
24 | 323000000 | -4.7 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.3 | 11 | 74 |
2 | Locked | 36.6 | 63 | 0 |
3 | Locked | 37.3 | 5 | 0 |
4 | Locked | 37.3 | 18 | 0 |
5 | Locked | 36.6 | 14 | 0 |
6 | Locked | 37.3 | 12 | 0 |
7 | Locked | 37.3 | 19 | 0 |
8 | Locked | 36.6 | 12 | 0 |
9 | Locked | 37.3 | 19 | 0 |
10 | Locked | 37.3 | 0 | 0 |
11 | Locked | 37.6 | 0 | 0 |
12 | Locked | 37.3 | 5 | 0 |
13 | Locked | 36.6 | 0 | 0 |
14 | Locked | 36.6 | 5 | 0 |
15 | Locked | 36.6 | 0 | 0 |
16 | Locked | 37.3 | 4 | 0 |
17 | Locked | 37.3 | 0 | 0 |
18 | Locked | 37.6 | 0 | 0 |
19 | Locked | 37.3 | 0 | 0 |
20 | Locked | 37.6 | 5 | 0 |
21 | Locked | 37.3 | 0 | 0 |
22 | Locked | 37.6 | 6 | 0 |
23 | Locked | 37.6 | 0 | 0 |
24 | Locked | 37.6 | 17 | 0 |
on 16-07-2021 16:35
on 19-07-2021 12:01
Hey @capitanuk,
Thanks for taking the time to post your issues on our forum pages.
As @jbrennand has said in the previous post, we do need to arrange a technician visit to resolve the issues that you're having.
I can get the visit booked in for you here but we need to take a few details via a private message, so that we can book it in for you.
I will drop the private message over in a moment, so we can get started.
Regards,
Steven_L
on 20-07-2021 08:16
Thanks for letting us know @capitanuk and please do let us know how the engineer visit goes.
Thanks
Steven_L