on 22-02-2023 13:21
Got an s21 fe at Christmas however it keeps disconnecting from WiFi and draining my mobile data. Anyone else had this problem? Is there a problem with the phone or is it an easy fix? Thanks in advance ☺️
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
on 22-02-2023 14:49
on 22-02-2023 14:49
on 22-02-2023 15:19
It's virgin WiFi. Another 3 mobiles in the house with no problems just this one phone?
on 24-02-2023 18:09
Hi Sharon_74 👋
Thanks for posting this on our forums, I'm sorry you're having WIFI connection issues with your new Samsung S21 FE! 📱
I have checked your WIFI services on my side just to rule out any issues with your Hub, everything is in spec and running smoothly in that department as far as I can see.
I understand you said you've got other mobile devices in the house that work perfectly fine, it's just your S21 that seems to be misbehaving 🤔
I have also checked your mobile side for any signs of major issues with your SIM card, however nothing was detected here either.
So, lets go through some steps to help us figure this out -
Please let us know how you get on with these tips 🤗
Thanks,
Megan_L
on 24-02-2023 19:02
Thsnks for your reply.
I don't have this option when I go into advanced WiFi
on 27-02-2023 12:57
Thanks for getting back to us @Sharon_74
Sorry to hear that your handset is still not automatically connecting to your WiFi. And sorry for any inconvenience this may be causing you. Have you tried the below advice?
1)Open the Settings app on your phone.
2)Scroll down and tap General management.
3)Tap Reset to view the reset options.
4)Tap Reset network settings.
5)Tap Reset settings and if prompted, enter your security lock.
6)Tap Reset to proceed with the network settings reset.
After doing that, please try reconnecting to the Wi-Fi network and monitor to see if the problem is fixed.
Regards
Lee_R