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Craigbarker93la
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Message 1 of 7
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Rudest service ever

Rudest service ever costumer service put the phone down on paying customers been called names and if a consumer gets angry oh no that's not allowed but virgin media staff is allowed to treat us like poop stolen over £146 from me STOLEN!!! 

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chenks
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Re: Rudest service ever

stolen? that would suggest a crime has taken place. have you reported it to the police?
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Richieee
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Re: Rudest service ever

Calls are almost definitely recorded, I would make a note of the times/dates from your call log and make a complaint in reference to those times.
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chenks
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Re: Rudest service ever


@Richieee wrote:
Calls are almost definitely recorded, I would make a note of the times/dates from your call log and make a complaint in reference to those times.

i'm sure they say that calls "may" be recorded for training and quality purposes, but not "all" calls.

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Craigbarker93la
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Re: Rudest service ever

Nope I got my legal team on it I'm settling it in court and national papers 

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chenks
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Re: Rudest service ever


@Craigbarker93la wrote:

Nope I got my legal team on it I'm settling it in court and national papers 


ok then........
best not to post about it in a public forum then, might prejudice your case.

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VMCopperUser
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Message 7 of 7
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Re: Rudest service ever

Good Luck.

Stay away from the Express, I think they are paid a lot by VM for positive articles.

If your "legal team" and "national newspaper" efforts don't work.  You could tell us your problem and someone might be able to help.

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.
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