06-07-2021 15:33 - edited 06-07-2021 15:54
We've moved from BT to VM for our Broadband/Phone.
One single BT router replaced with VM's.
We're having problems with poor connections in some rooms and some devices that even lose the WiFi connection - this didn't happen before with BT's router.
Is there anything I can do?
Answered! Go to Answer
on 06-07-2021 15:35
on 06-07-2021 15:35
on 06-07-2021 15:39
on 08-07-2021 15:51
Thanks for your post and welcome to the Community Forums, Fatboyslimfast,
Sorry to hear that you have been having wifi connection issues. How has things been since your post? Did the advice from our fellow forum members help?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.
Cheers,
Corey C
10-07-2021 08:54 - edited 10-07-2021 09:03
** UPDATE **
I have had to get a VM engineer out to look at the problem.
He has fitted an attenuator to the router. This has improved download speeds. Apparently this check should have been made and done when the cable & router was installed in my premises.
At the same time I asked him to separate the bands (2.4/5 GHz) of the router to help maximise the WiFi speeds around my home, as others suggested.
The more realistic test will be this Monday, when there are more devices connected etc. but fingers crossed.
on 10-07-2021 09:20
Hi there @Fatboyslimfast
Thank you so much for updating us and I am so happy to see the engineer could help with this, though I'm so sorry to hear this wasn't handled sooner!
Please do monitor this situation and let us know how you get on! Should you have any further issues we will be more than happy to look into it!
Thank you.