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TICKTEL
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Message 1 of 27
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Routing/DNS Issues eBay and Wordpress Site

Hi there, 

I can see this issue plastered all over Google with access to eBay being very slow or intermittent... but with no actual fix and Virgin Media denying it's them at fault. 

We'll why is it my access to both eBay (My Account area this happens the most) drops out or loads incredibly slow. But I've also found this happens on a Wordpress Site that is hosted in the admin area where the connection times out... surprise surprise. 

Yet... If I remote desktop to any 3 of my virtual machines it works absolutely fine.... One of the virtual machines is on BT network the other 2 are a leased line. Both of these sites are a absolutely nightmare to try and navigate via a Virgin Media connection. 

I want some answers or a fix please...  

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Superuser
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Message 2 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Post traceroutes to both from the VM connection, we'll get a look.

Have you tried a proxy or VPN on your VM connection?

 


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Message 3 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Hi @Kippies,

Thanks for the reply. It only seems to be the admin area of the Wordpress site and the My Account area so i don't think a traceroute to ebay.co.uk would help?

C:\Users\user>tracert ebay.co.uk

Tracing route to ebay.co.uk [66.211.182.46]
over a maximum of 30 hops:

  1     1 ms     3 ms     2 ms  192.168.5.1
  2     1 ms     1 ms     1 ms  217.152-30-62.static.virginmediabusiness.co.uk [62.30.152.217]
  3     *        *        *     Request timed out.
  4   241 ms   285 ms   261 ms  basl-core-2b-ae16-0.network.virginmedia.net [82.2.244.133]
  5   138 ms   138 ms   142 ms  basl-core-2a-ae1-0.network.virginmedia.net [81.96.0.153]
  6     *        *        *     Request timed out.
  7   127 ms   145 ms     *     m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  8   150 ms   146 ms   150 ms  213.46.174.118
  9   160 ms   157 ms   153 ms  ldn-bb3-link.telia.net [62.115.134.134]
 10   151 ms   136 ms   164 ms  slou-b1-link.telia.net [62.115.117.193]
 11   149 ms   146 ms   151 ms  ebay-ic-328634-slou-b1.c.telia.net [213.248.99.187]
 12   313 ms   247 ms   198 ms  et-10-3-0-lvs1-bcr1.bb.ebay.com [216.113.190.52]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24  ^C
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Superuser
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Message 4 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Youve around 200Ms longer on a ping than mine, which corresponds to horrible latency at

basl-core-2b-ae16-0.network.virginmedia.net [82.2.244.133]

Could be an issue with your cable or an area fault.

@ModTeam  can networks give us some insight?

TBF that SHOULD affect ALL sites , not just two....


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TICKTEL
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Message 5 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

@Kippies,

Could be due to our backup uploading currently. But, this is a constant issue rather than intermittent and yes it's only these 2 sites. All the other sites I use are fine.
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Message 6 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Hi Ticktel,

 

Thank you for your post and providing the traceroutes. I am sorry to hear that you are experiencing issues accessing certain sites.

 

Would you also be able to provide the traceroutes whilst the router is in modem mode so we can provide these details to the network?

 

You can find out how to put the hub into modem mode here.

 

Thanks

 

Dave_DW

 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Roger_Gooner
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Message 7 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

I have no problem accessng my eBay account, but the trace route fails.

C:\>tracert ebay.co.uk

Tracing route to ebay.co.uk [66.135.203.62]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    10 ms     8 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    10 ms    10 ms     8 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6    10 ms    10 ms    11 ms  213.46.174.118
  7    15 ms    15 ms    14 ms  ldn-bb4-link.telia.net [62.115.134.138]
  8     9 ms     9 ms    11 ms  slou-b1-link.telia.net [62.115.117.123]
  9    10 ms    11 ms    11 ms  ebay-ic-328634-slou-b1.c.telia.net [213.248.99.187]
 10   168 ms   169 ms   169 ms  xe-4-0-0-phx1-bcr2.bb.ebay.com [216.113.190.202]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Superuser
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Message 8 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Its one to the WordPress site they are looking for, you've posted the eBay one before....Smiley Wink

 


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Message 9 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

My offsite backup is still running, but here is a Trace Route to that anyway. As I said the front end of the website is generally fine it seems to be the admin area. Same with eBay... searching for products is fine, it seems to be when going to my account and the message centre.

C:\Users\Ashley>tracert <removed>

Tracing route to <removed> [185.61.154.24]
over a maximum of 30 hops:

  1     1 ms    <1 ms     2 ms  192.168.5.1
  2     2 ms     2 ms     1 ms  217.152-30-62.static.virginmediabusiness.co.uk [62.30.152.217]
  3     *        *        *     Request timed out.
  4    68 ms    68 ms    82 ms  basl-core-2a-ae16-0.network.virginmedia.net [81.96.2.201]
  5     *        *        *     Request timed out.
  6   133 ms   129 ms   130 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8   109 ms   129 ms    96 ms  uk-lon01b-rb2-ae0-0.aorta.net [84.116.140.218]
  9   167 ms     *       43 ms  213.46.182.188
 10     *        *        *     Request timed out.
 11     *        *       83 ms  premium46-1.web-hosting.com [185.61.154.24]

Trace complete.
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Message 10 of 27
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Re: Routing/DNS Issues eBay and Wordpress Site

Here is another 2 without the offsite backup running;
Ebay;

Tracing route to ebay.co.uk [66.135.205.19]
over a maximum of 30 hops:

  1     1 ms     3 ms    <1 ms  192.168.5.1
  2     2 ms     1 ms     3 ms  217.152-30-62.static.virginmediabusiness.co.uk [62.30.152.217]
  3     *        *        *     Request timed out.
  4    17 ms    12 ms    13 ms  basl-core-2a-ae16-0.network.virginmedia.net [81.96.2.201]
  5     *        *        *     Request timed out.
  6    15 ms    13 ms    13 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7    87 ms    21 ms    21 ms  213.46.174.118
  8    30 ms    27 ms    20 ms  ldn-bb4-link.telia.net [62.115.134.138]
  9    26 ms    24 ms    26 ms  slou-b1-link.telia.net [62.115.117.123]
 10    23 ms    20 ms    23 ms  ebay-ic-328634-slou-b1.c.telia.net [213.248.99.187]
 11   172 ms   170 ms   169 ms  xe-2-2-1-slc1-bcr2.bb.ebay.com [216.113.190.159]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15  ^C

The wordpress site;

 1    <1 ms    <1 ms     2 ms  192.168.5.1
  2     2 ms     1 ms     1 ms  217.152-30-62.static.virginmediabusiness.co.uk [62.30.152.217]
  3     *        *        *     Request timed out.
  4     9 ms    11 ms    11 ms  basl-core-2a-ae16-0.network.virginmedia.net [81.96.2.201]
  5     *        *        *     Request timed out.
  6    23 ms    14 ms    13 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8    20 ms    20 ms    21 ms  uk-lon01b-rb2-ae0-0.aorta.net [84.116.140.218]
  9    20 ms    21 ms    24 ms  213.46.182.188
 10     *        *        *     Request timed out.
 11    21 ms    21 ms     *     premium46-1.web-hosting.com [185.61.154.24]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *       24 ms    20 ms  premium46-1.web-hosting.com [185.61.154.24]

Trace complete.
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