Router will not let me log in

[DJSubterrain]

No-one else is logged into the router, I'm the only person who lives here.

Is anyone else getting this?

Tried the support page which is absolutely useless, you need to sign in, then you're sent to a tools page to run tests, offered pre-assigned problems (none of which match my issue) with no way to contact via chat.

[newapollo]

Hi DJSubterrain,

That screen often appears if a user has used the Connect app.

If you've used the connect app then either delete the data and cache, or uninstall and reinstall it.

You should be able either reboot the hub and then log into the 192.168.0.1 interface or perform a hard reset of the hub and try again.

Keep the hub switched on and disconnect any ethernet connections, then push the reset button firmly with a paperclip or something similar. keep it pressed in for around a minute.

Wait around 10 minutes and it should revert to factory settings. You can now reconnect the ethernet cables.

If you previously changed your router password it won't work and you will have to use the one printed on the sticker on the router. You can always change it again by going into the settings

[DJSubterrain]

Back up and running, I had used the Connect app but not for a while. Logged back into it, connected to the hub and then I was able to get the page again on my computer.

Thanks for the help

[Travis_M]

Hi @DJSubterrain

Glad to hear you've managed to resolve this. Please do contact us if you run into any further issues 🙂

Regards