on 14-12-2022 14:19
Hi
Is anyone having problems in DY1 04 area with wifi dying then coming back but keeps dropping signal on wifi? this has been happening every 4 weeks for the last year and its really doing my head in now.
Rebooted many time, factory reset many times and the fake service page says nothing wrong as always.
I've also reported my 2 neighbors of bandwidth abuse (on 24/7 and its effecting others on my street but nothing from virgin on sorting it out)
on 14-12-2022 14:24
on 14-12-2022 14:42
Only on wifi, direct is all fine. and it was a SH2 but had a update about 6 months ago and it says SH3
I get -62 on a wifi check with wifi analyzer.
I've already tried the service check and as stated they say nothing is wrong.
2 others have the problem but the 2 bandwidth hoggers don't have a problem.
on 15-12-2022 13:12
on 15-12-2022 13:36
on 24-12-2022 00:51
Still same problem, the wifi is running but it hangs for about 15 seconds then connects, this happens about every 4 hours which while trying to game cuts you from the game, if i'm downloading it resets the downloads (big files).
I've already put a complaint in about this service keep having problems but they don't even have my complaint in the complaint check page.
This is what i get on the modem check
Time Priority Description
24/12/2022 00:36:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2022 00:03:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2022 19:21:31 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2022 19:21:31 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/12/2022 07:59:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/12/2022 02:16:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2022 01:37:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2022 19:00:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2022 19:00:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2022 23:16:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2022 21:13:58 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2022 09:01:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/12/2022 06:42:4 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/12/2022 06:42:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2022 22:57:43 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2022 23:09:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2022 13:03:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2022 13:03:1 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2022 08:14:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2022 15:09:44 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 34.8 | 5120 | 64 qam | 9 |
2 | 23600000 | 34.3 | 5120 | 64 qam | 13 |
3 | 30100012 | 34.8 | 5120 | 64 qam | 12 |
4 | 36600007 | 34.8 | 5120 | 64 qam | 11 |
5 | 43100014 | 34.8 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 24-12-2022 00:52
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 16.4 | 38 | 256 qam | 24 |
2 | 139000000 | 18 | 38 | 256 qam | 1 |
3 | 147000000 | 18 | 38 | 256 qam | 2 |
4 | 155000000 | 17.9 | 38 | 256 qam | 3 |
5 | 163000000 | 17.4 | 38 | 256 qam | 4 |
6 | 171000000 | 17.3 | 38 | 256 qam | 5 |
7 | 179000000 | 17.4 | 38 | 256 qam | 6 |
8 | 187000000 | 17.4 | 38 | 256 qam | 7 |
9 | 195000000 | 17.3 | 38 | 256 qam | 8 |
10 | 203000000 | 17.3 | 38 | 256 qam | 9 |
11 | 211000000 | 17 | 38 | 256 qam | 10 |
12 | 219000000 | 16.9 | 38 | 256 qam | 11 |
13 | 227000000 | 16.9 | 38 | 256 qam | 12 |
14 | 235000000 | 16.8 | 38 | 256 qam | 13 |
15 | 243000000 | 16.6 | 38 | 256 qam | 14 |
16 | 251000000 | 16.5 | 38 | 256 qam | 15 |
17 | 259000000 | 16.3 | 38 | 256 qam | 16 |
18 | 267000000 | 16.5 | 38 | 256 qam | 17 |
19 | 275000000 | 16.8 | 38 | 256 qam | 18 |
20 | 283000000 | 16.6 | 38 | 256 qam | 19 |
21 | 291000000 | 16.4 | 38 | 256 qam | 20 |
22 | 299000000 | 16.3 | 38 | 256 qam | 21 |
23 | 307000000 | 16.5 | 38 | 256 qam | 22 |
24 | 315000000 | 16.6 | 38 | 256 qam | 23 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 21 | 0 |
2 | Locked | 38.9 | 23 | 0 |
3 | Locked | 38.9 | 25 | 0 |
4 | Locked | 38.6 | 39 | 0 |
5 | Locked | 38.9 | 21 | 0 |
6 | Locked | 38.6 | 25 | 0 |
7 | Locked | 38.6 | 28 | 0 |
8 | Locked | 38.6 | 23 | 0 |
9 | Locked | 38.6 | 22 | 0 |
10 | Locked | 38.9 | 17 | 0 |
11 | Locked | 38.9 | 13 | 0 |
12 | Locked | 38.9 | 25 | 0 |
13 | Locked | 38.6 | 18 | 0 |
14 | Locked | 38.6 | 19 | 0 |
15 | Locked | 38.6 | 18 | 0 |
16 | Locked | 38.9 | 22 | 0 |
17 | Locked | 38.9 | 19 | 0 |
18 | Locked | 38.6 | 28 | 0 |
19 | Locked | 38.9 | 23 | 0 |
20 | Locked | 38.6 | 20 | 0 |
21 | Locked | 38.9 | 31 | 0 |
22 | Locked | 38.9 | 32 | 0 |
23 | Locked | 38.9 | 34 | 0 |
24 | Locked | 38.9 | 23 | 0 |
on 24-12-2022 01:13
Hi @tammyw86
Your downstream power level are far too high and will require a tech visit.
on 24-12-2022 15:02
on 26-12-2022 23:57