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RayGiffen · ‎21-02-2023

My router/hub has stopped working. Not powering up. Have changed fuse, tried reset.

cannot access landline or wifi and cannot access online help.

really poor.

Adduxi · ‎21-02-2023

As this is a Community forum, the response times from a VM Mod may be a few days.

It would be best to phone in if you need an urgent response.

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Adduxi · ‎21-02-2023

As this is a Community forum, the response times from a VM Mod may be a few days.

It would be best to phone in if you need an urgent response.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ashleigh_C · ‎24-02-2023

Hi there @RayGiffen

Thank you so much for your post and welcome back to the forums, it's great to have you her.

I am so sorry to hear that you have faced this issue with your Hub and thank you to Adduxi for their help and advise so far. Can I ask if you have been able to speak to the teams to resolve this?

Thank you.

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Router not working