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Router not delivered

EvanneMcCaffrey
Joining in

on ‎27-09-2022 21:49

Hi Virgin Team,

I set up a new Wifi 18/09/22  and received an order summary, order reference: [MOD EDIT: Personal details]

 

I later received a "gone away form" on Thursday. I waited the 48 hours in here for an update and didn't receive anything. Our router was due to be delivered on 24/09/2022.

Can I please have a status update for the order and when I should expect the Contract to start and the router be delivered.

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VM-Jon
Forum Team
Forum Team

on ‎27-09-2022 21:54

Hi @EvanneMcCaffrey 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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