Having THE WORST customer experience ever with Virgin!!
I have recently moved to a new property where Virgin has been used by the previous owners. As I knew you could receive good speeds and a good package I signed up on 26th July with a delivery date for the router of 6th August. Since then I have heard NOTHING. No router has turned up, I have called EVERY SINGLE DAY, sometimes more than once and been passed from team to team with NO resolve. I have been promised call backs which have NEVER happened.
Furthermore, today I have called again, given all of the details again including order number as I HAVE NOT been provided with an account number. I was asked 3 times whether I was the account holder and I explained the situation again that I have not been provided with an account number. I was then given the old owners data protection details. As someone who works in Data Privacy I am shocked at the blatant disrespect for their customers personal data. Thankfully i know who lived at the address but Virgin did not know that.
1) STUPIDLY I still want my account to be set up as I know that really only virgin can operate at the speeds i need in this area (extremely reluctantly!!!!!)
2) I want a full apology for having to call every single day and their advisors not knowing what to do and passing me round and saying i would get a call back when i wouldnt.
I work solely from home so not being able to work has cost me a LOT of money due to incompetence at Virgin.
