Router keeps switiching off super hub 5

[Zurabus]

My super hub 5 keeps resetting ever night between 12am and 1 am every night here is the router status from the info page

i removed the mac address from the most of the info pages

if some one could look to see what the problem might be

29-12-2022 00:55:47	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 00:55:41	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 00:55:29	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 00:55:27	notice	Honoring MDD; IP provisioning mode = IPv4
29-12-2022 00:54:59	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 00:54:55	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-12-2022 00:53:03	critical	Cable Modem Reboot from SNMP
28-12-2022 00:10:32	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-12-2022 00:10:21	critical	Cable Modem Reboot via RG reboot command

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.1	40	QAM 256	25
2	275000000	3.4	40	QAM 256	18
3	283000000	3.4	40	QAM 256	19
4	291000000	3.5	40	QAM 256	20
5	299000000	3.4	40	QAM 256	21
6	307000000	3.4	40	QAM 256	22
7	315000000	3.3	40	QAM 256	23
8	323000000	3.2	40	QAM 256	24
9	339000000	3.1	40	QAM 256	26
10	347000000	3.1	40	QAM 256	27
11	355000000	2.9	40	QAM 256	28
12	363000000	2.5	40	QAM 256	29
13	371000000	2.4	40	QAM 256	30
14	379000000	2.3	40	QAM 256	31
15	387000000	2.1	40	QAM 256	32
16	395000000	2.2	40	QAM 256	33
17	403000000	2.3	40	QAM 256	34
18	411000000	2.2	40	QAM 256	35
19	419000000	2.4	40	QAM 256	36
20	427000000	2.3	40	QAM 256	37
21	435000000	2.4	40	QAM 256	38
22	443000000	2.3	40	QAM 256	39
23	451000000	2.1	40	QAM 256	40
24	459000000	2.2	40	QAM 256	41
25	467000000	1.8	40	QAM 256	42
26	475000000	1.8	40	QAM 256	43
27	483000000	1.8	40	QAM 256	44
28	491000000	1.8	40	QAM 256	45
29	499000000	1.9	40	QAM 256	46
30	507000000	1.6	40	QAM 256	47
31	515000000	1.8	40	QAM 256	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	24	0
2	Locked	40	22	0
3	Locked	40	9	0
4	Locked	40	21	0
5	Locked	40	22	0
6	Locked	40	26	0
7	Locked	40	22	0
8	Locked	40	18	0
9	Locked	40	30	0
10	Locked	40	26	0
11	Locked	40	25	0
12	Locked	40	34	0
13	Locked	40	20	0
14	Locked	40	17	0
15	Locked	40	20	0
16	Locked	40	22	0
17	Locked	40	29	0
18	Locked	40	35	0
19	Locked	40	26	0
20	Locked	40	33	0
21	Locked	40	24	0
22	Locked	40	23	0
23	Locked	40	29	0
24	Locked	40	21	0
25	Locked	40	21	11
26	Locked	40	26	0
27	Locked	40	21	0
28	Locked	40	21	0
29	Locked	40	36	0
30	Locked	40	20	0
31	Locked	40	30	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	43.3	5120	QAM 64	1
1	43100000	42.8	5120	QAM 64	2
2	36600000	42	5120	QAM 64	3
3	30100000	41.5	5120	QAM 64	4
4	23600000	41.3	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	3	0

[MstrFnog]

I am having the same issue.

Very frustrating as it keeps messing with my Home Server and half the WiFi devices don't reconnect and I have to run a manual reset every morning.

Hopefully a Mod will pick this question up soon and can help.

[jem101]

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@MstrFnog wrote:

Snip…

Hopefully a Mod will pick this question up soon and can help.

---

Well, you’re hopeful aren’t you, and what makes you think that any of the ‘mods’ or forum team members, actually have any idea of how this stuff really works (hint, they are marketing people, not technical)?

Now the hub log as posted above actually isn’t too informative, but a common cause of a repeated hub reboot in the early hours is a failed firmware download. So the first thing to try is a fully factory reset of the hub, which should kick it into downloading and installing the latest firmware release. To do this, press the tiny reset button in, which is either on the back or bottom of the hub, depending on model, using a bent paper clip or similar and hold it on for a good 30 seconds. Let the hub reboot itself and see if that sorts the issue out.

[Travis_M]

Hi @Zurabus

Thanks for posting on our community forum and sorry to hear about the issue with your hub.

Can you perform a pinhole reset of the hub and let me know if the issue continues after this please?

Regards

[Zurabus]

Have done this will keep a eye on the network log tonight to see if the router does the same 

Thanks robert

[Zurabus]

Just to say that the router reset it self at 12.09 last night

[Ashleigh_C]

Hi there @Zurabus

Thank you so much for popping back to us and I am so sorry to hear that this has not improved things for you. 

I think it would be best for us to arrange for an engineer to come and take a look, I will pop you a PM now so we can arrange this. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you

[Ashleigh_C]

Hello again Zurabus

Thanks so much for your private message and confirming your address, I have now booked you a visit for connection – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thanks again