I was on super hub 2, Wednesday my router was in a constant state of restarting, it did it so much my router died, no lights or anything when plugged back in.
I phoned virgin up and got a new super hub 3.0 delivered on Saturday - set it all up and now this router is resetting itself every 30mins to an hour , also the speed seems to be capped, I'm on 100vivid package and get around 40mb now
[MOD EDIT: Image removed as contains MAC address]
I have added some images of the router, my downstream never loads no matter how long I leave it. Just spins, tried refresh and waited ages
Can someone help me, it says there is no problems in my area either.
Many wifi problems on the VM Hub3 are caused by it Auto-assigning the same ssid “name” to its 2.4 & 5 GHz frequency networks. This “confuses” many devices as they can continually flit from one to t’other. So the first job is to change that:- Access your Hub by navigating to 192.168.0.1 (or 192.168.100.1) in your browser • Login with the default login info (it’s on the sticker on base of Hub) unless you've already updated it ! • Once logged in, go to Advanced Settings > Wireless > Security • Under “Wireless Frequency 2.4GHz” - change the wifi Network Name (SSID) in the box to summat you like... xxxxx2G - and also the wifi password (network key) to one you like and will remember! • Repeat this procedure for the “Wireless Frequency 5GHz” (call it xxxxx5G to distinguish it) use the same password to keep it simple. • click on.. APPLY CHANGES, Log out and reboot the Hub3 Now all your devices should “see” the 2 individual networks in your list of available networks and so you can connect to just the one of your choice. The 5GHz one is usually best for being more stable and subject to less interference. Its range may be less than the 2.4 though. See if that sorts it.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.