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Router keeps dropping

Joining in

Any body has the problem with devices keep dropping signal from the virgin router. Been with them now for 3 months now and its the worst customer service and worst broadband i have ever had. Even sitting next to it it keeps saying no internet connection and all the help desk say is reset hub. 


Forum Team
Forum Team

Hi Ultra14, thanks for the message and welcome to the forums. 

I am sorry to hear that the router is dropping connection and this is not the experience which we want you to have with Virgin Media. 

Can you do a pin hole reset and set up a BQM here

Kind regards, Chris.