Virgin Media Community

[jaffabfc1]

Hi, 

It doesnt seem to be disconnecting anymore but the signal is still shocking.

I use to be able to connect in the back bedroom and the bathroom as well as the bottom of the garden, i cant even connect properly upstairs anymore.

I have tried changing the channels and reverted it back to Auto channel but its still the same.

[Zach_R]

Hi @jaffabfc1,

Thank you for the update on this. I'm glad to hear that the disconnection issue now seems to have been resolved, but I'm sorry to hear that you're now having problems with the connection strength and range.

Have you downloaded and used the Connect App yet? It'll test the connection in your home and suggest improvements where applicable.

Thanks,

[jaffabfc1]

Hi, Yes i downloaded that app and it wasnt much use.

I did the test and it wouldnt pick up in most of the rooms upstairs but only in the kitchen and advised me to get some boosters, but i dont think i need them.

The signal was fine and then its just changed, i think there is something wrong with the router.

[Ashleigh_C]

Hi there @jaffabfc1

 I'd be happy to check the Hub on our side but I have been unable to locate your account. 

I will pop you a PM so I can just grab some information and take another look. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[Ashleigh_C]

Thank you for responding via the PM and I have now been able to take a look.

I can see that the Hub has been up for 11 days, are you able to perform a full factory reset? To do this push a pen etc into the reset hole at the back of the Hub and hold in for 60 seconds. 

Thank you