on 21-10-2022 11:29
My broadband keeps disconnecting a least once per day sometimes more which causes a disruption to me working from home, TV recordings or watching recordings. What can I do to recognise the issue?
on 21-10-2022 16:00
on 21-10-2022 16:13
Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. I think the hub light is flashing white when this happens but will pay more attention when it happens again. I have a hub3
on 21-10-2022 16:49
on 23-10-2022 14:47
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 226750000 | -2.5 | 38 | 256 qam | 12 |
2 | 218750000 | -2.2 | 38 | 256 qam | 11 |
3 | 234750000 | -2.7 | 40 | 256 qam | 13 |
4 | 242750000 | -2.5 | 39 | 256 qam | 14 |
5 | 250750000 | -2.7 | 40 | 256 qam | 15 |
6 | 258750000 | -2.7 | 40 | 256 qam | 16 |
7 | 266750000 | -2.9 | 38 | 256 qam | 17 |
8 | 274750000 | -2.5 | 40 | 256 qam | 18 |
9 | 282750000 | -2.9 | 38 | 256 qam | 19 |
10 | 290750000 | -3 | 38 | 256 qam | 20 |
11 | 298750000 | -2.7 | 38 | 256 qam | 21 |
12 | 306750000 | -3 | 38 | 256 qam | 22 |
13 | 314750000 | -3 | 38 | 256 qam | 23 |
14 | 322750000 | -3.2 | 38 | 256 qam | 24 |
15 | 330750000 | -2.7 | 38 | 256 qam | 25 |
16 | 338750000 | -3 | 38 | 256 qam | 26 |
17 | 346750000 | -3.2 | 38 | 256 qam | 27 |
18 | 354750000 | -3.5 | 38 | 256 qam | 28 |
19 | 362750000 | -3.4 | 40 | 256 qam | 29 |
20 | 370750000 | -3.5 | 38 | 256 qam | 30 |
21 | 378750000 | -3.7 | 38 | 256 qam | 31 |
22 | 386750000 | -3.5 | 40 | 256 qam | 32 |
23 | 394750000 | -4 | 38 | 256 qam | 33 |
24 | 402750000 | -4.2 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 275 | 14 |
2 | Locked | 38.9 | 670 | 0 |
3 | Locked | 40.3 | 199 | 0 |
4 | Locked | 39.8 | 124 | 0 |
5 | Locked | 40.3 | 197 | 0 |
6 | Locked | 40.3 | 74 | 0 |
7 | Locked | 38.9 | 101 | 0 |
8 | Locked | 40.3 | 51 | 0 |
9 | Locked | 38.9 | 52 | 0 |
10 | Locked | 38.9 | 72 | 0 |
11 | Locked | 38.9 | 55 | 0 |
12 | Locked | 38.9 | 39 | 0 |
13 | Locked | 38.6 | 50 | 0 |
14 | Locked | 38.9 | 52 | 0 |
15 | Locked | 38.9 | 43 | 0 |
16 | Locked | 38.9 | 38 | 0 |
17 | Locked | 38.9 | 33 | 0 |
18 | Locked | 38.9 | 53 | 0 |
19 | Locked | 40.3 | 18 | 0 |
20 | Locked | 38.9 | 35 | 0 |
21 | Locked | 38.9 | 39 | 0 |
22 | Locked | 40.3 | 22 | 0 |
23 | Locked | 38.9 | 26 | 0 |
24 | Locked | 38.9 | 35 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 51 | 5120 | 64 qam | 2 |
2 | 30100000 | 51 | 5120 | 64 qam | 4 |
3 | 36600000 | 51 | 5120 | 64 qam | 3 |
4 | 49600000 | 51 | 5120 | 64 qam | 1 |
5 | 23600000 | 49.8 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 23-10-2022 14:48
Time Priority Description
23/10/2022 14:33:7 | notice | LAN login Success;CM-MAC=*************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 13:27:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 13:05:13 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=******************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 12:49:46 | Warning! | RCS Partial Service;CM-MAC=*************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 07:24:0 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 06:46:19 | Warning! | RCS Partial Service;CM-MAC=*******************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 06:33:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=*******************;CMTS-MAC=****************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 06:15:13 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*****************;CMTS-MAC=0***************;CM-QOS=1.1;CM-VER=3.0; |
22/10/2022 00:02:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=*************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0; |
21/10/2022 11:27:54 | Warning! | RCS Partial Service;CM-MAC=***********;CMTS-MAC=*************;CM-QOS=1.1;CM-VER=3.0; |
21/10/2022 09:32:44 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=***********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; |
19/10/2022 20:40:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=*************;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:51:3 | Warning! | RCS Partial Service;CM-MAC=***********;CMTS-MAC=*************;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:36:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=4****************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:19:20 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**********;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:15:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=***********;CMTS-MAC=*************;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:15:0 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:15:0 | critical | Ranging Request Retries exhausted;CM-MAC=***********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 12:14:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=************;CMTS-MAC=***********CM-QOS=1.1;CM-VER=3.0; |
18/10/2022 09:36:45 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=***********;CMTS-MAC=*************;CM-QOS=1.1;CM-VER=3.0; |
on 23-10-2022 15:01
on 23-10-2022 20:39
Thats great help thank you. I will do this in the week at some point when I get chance.
on 24-10-2022 07:50
on 26-10-2022 09:31
Hi westindieman,
Thank you for reaching back out to us and for your recent post, glad to hear that you have possibly found the reason for your intermittent connection which was a loose connection, this can caused so many issues if they aren't hand tight.
If you do have any further issues or need any support, please do not hesitate to reach back out, and please keep us updated.
Regards
Paul.