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Router keeps disconnecting

westindieman
On our wavelength

My broadband keeps disconnecting a least once per day sometimes more which causes a disruption to me working from home, TV recordings or watching recordings. What can I do to recognise the issue?

23 REPLIES 23

Thank you. Since the visit a week ago I have been woking away from home but am back now. Are the T3 timeouts since then of any concern? 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0040
3ATDMA0000
4ATDMA0000
5ATDMA0000

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @westindieman,

Thank you for coming back to us. I have checked our systems and I cannot see any issues with your upstream or downstream connections at the moment.

I can see that your Hub uptime is over 17 days. If you're having any issues, please reboot your Hub and let us know if you're still having any issues.

We'll be more than happy to investigate further if needed.

Thank you! 🙂

Paulina_Z
Forum Team

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Thank you, I dont see any issues and was just checking to see if I should be concerned with anything due to the data.

Regards

Hey westindieman, no problem at all.

Please do reach back out if it does get any worst. Thanks 

Matt - Forum Team


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