Menu
Reply
  • 4
  • 0
  • 0
Dunkyc
Joining in
195 Views
Message 1 of 8
Flag for a moderator

Router issues

Our wifi signal has been dropping out or disconecting for a year, you cant play a game or stream a movie without having to change the 2 or 5g chanels. Our router has been knocked about a few times and i think its damaged. Tech services were no help what do i do now please? 

0 Kudos
Reply
  • 7.81K
  • 205
  • 487
Forum Team
Forum Team
164 Views
Message 2 of 8
Flag for a moderator

Re: Router issues

Hi there Dunkyc,

 

Sorry to hear about this.

 

I've located your details and I'm unable to detect any active faults relating to this at the moment.

 

If using a WiFi connection, it's definitely worth Changing your Virgin Media Hub's wireless channel.

 

Let us know how you get on with this,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 4
  • 0
  • 0
Dunkyc
Joining in
160 Views
Message 3 of 8
Flag for a moderator

Re: Router issues

Thanks but it still keeps deconnecting on wifi ipad iphone x box its all the same whether 3ft or 20ft the hub itself has been knocked about over the years and i think it may be that.

0 Kudos
Reply
  • 11.9K
  • 357
  • 717
Forum Team
Forum Team
139 Views
Message 4 of 8
Flag for a moderator

Re: Router issues

Hello Dunkyc,

Thanks for keeping in touch Smiley Happy

Sorry for the connection problems. Can you please confirm if you've tried all the wireless channels? If so, let us know and we can try a replacement.

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
Dunkyc
Joining in
134 Views
Message 5 of 8
Flag for a moderator

Re: Router issues

Thanks Heather ive tried everything i know the channels to switvhing of with cables out overnight. Its still happening through my ipad and iphone tonight. Very frustrating i have to say.

0 Kudos
Reply
  • 11.9K
  • 357
  • 717
Forum Team
Forum Team
103 Views
Message 6 of 8
Flag for a moderator

Re: Router issues

Hi Dunkyc,

Thanks for the additional info Smiley Happy

Let's try you with a new Hub and see if that helps. Please drop me a PM confirming your name and address and I'll place an order for you.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 11.9K
  • 357
  • 717
Forum Team
Forum Team
58 Views
Message 7 of 8
Flag for a moderator

Re: Router issues

Hi there Dunkyc, 

Hope you're well Smiley Happy

How are you getting on since we last spoke? I'm hoping you've received your new kit by now. 

Let me know if you still need help. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
Dunkyc
Joining in
51 Views
Message 8 of 8
Flag for a moderator

Re: Router issues

Hi Heather 

all recd and set up. Seems fine so far its test will be over the weekend when my sons bring their xboxs over. I think it should be fine i havent noticed the drop out on my ipad so far. So fingers crossed.

thanks 

0 Kudos
Reply