Router issues

[Blair-Fin79]

Hi,

I am having really bad issues with my Internet. We have been on the phone to customer services and have reset the router, unplugged it and followed all of the instructions. The router has a constant red light and has done for weeks now. Customer Services have not been great and as I work from home, this is severely impacting my work.

We also have a booster upstairs which isn't helping! 

 How do i contact an engineer for help?

[Natalie_L]

Hi Blair-Fin79

Our apologies for the delay in response. 

Have you been able to view/confirm the appointment since your last post to us? 

If not please do let us know and we will begin a private chat to confirm the details 

Thanks 

[Blair-Fin79]

Hi,

The router has now been replaced.

Many thanks,

[Beth_G]

Hi Blair-Fin79,

Thanks for getting back to us, I'm pleased to hear that your router has now been replaced.

Please do let us know if you experience any further issues from here - we'd be more than happy to help.