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Crypto1
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Router constantly rebooting itself HUB 3

My router keeps constantly rebooting itself, I called Virgin and they advised me no issues and that it would just get better.. 3 days later it hasn't got any better. Network log details below. Can anyone help please?

Network Log

Time Priority Description

23/08/2021 21:19:3Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:54ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:29Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:22ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:18noticeLAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:12Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:18:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:57Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:51noticeLAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:49criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:48ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:43Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:14Warning!Lost MDD Timeout;CM-MAC=-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:8Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:17:4Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:16:23Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:16:19ErrorDCC rejected authentication failure;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:16:10Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:16:7Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 21:15:52Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
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Travis_M
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Re: Router constantly rebooting itself HUB 3

Hi @Crypto1

 

Thanks for posting on our community forum!


How is your connection today?

 

Regards

Travis_M
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Crypto1
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Re: Router constantly rebooting itself HUB 3

Hi, not great. 

I have an engineer coming out between 4pm-7pm today. Hopefully they can fix the issue.

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Thelipz
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Re: Router constantly rebooting itself HUB 3

Same problem here, has been going on for since I renewed contract so about 12 months, spates of rebooting some times once a day sometimes like today constant...connectivity for 5 mins then 10 mins of rebooting. The last engineer turned up when I was at work and simply pretended to tighten the cable coming through the wall and said that was our problem, yeah course it was...I used to work for telewest back in the day as an installer and no all the blags when and certainly know the first things you check when there is a problem so no it wasn't loose and no it didn't help. I am sick of the same problem all the time, when it is working the WiFi doesn't cover two of the rooms upstairs, I get told to use the app to identify WiFi issues which it does and puts me through to order boosters and then tells me I can't do that here!.. WFH is impossible and absolutely sick of being fed a crock all the time, our engineers are working in your area.... Are engineers have finished in your area and there will be no more issues with your service PAH! Most of the previous contract and 12 months of this one. A fool for thinking it would get better.

20/01/2022 20:34:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:34:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:34:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:33:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:30:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:22criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/01/2022 20:28:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Tudor
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Re: Router constantly rebooting itself HUB 3

@Thelipz please raise your own post. It gets extremely difficult to answer two or more people who think they have the same problem, often the cause is totally different. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ayisha_B
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Re: Router constantly rebooting itself HUB 3

Hi @Thelipz,

 

Welcome to our Community Forums and thanks for your post.

 

I am really sorry to hear you've been having some issues with your service. We do advise creating your own thread but on this occasion, I'm happy to help here.

 

I have taken a look at your account and our systems has identified an ongoing connectivity issue and a technician is therefore required.

 

I will pop you a PM now so we can get a visit arranged. 

 

Thanks

Ayisha_B
Forum Team



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Ayisha_B
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Re: Router constantly rebooting itself HUB 3

Thanks for confirming the requested details via PM @Thelipz,
 
I've booked a technician for you to come out and have a look into the issue with your connection. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

 The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

 Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!
 

Ayisha_B
Forum Team



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