Router Upgrade

[Craig39a]

Can I get a new upgraded router from Birgin? Hi 

[Andrew-G]

That will depend on the model of hub you currently have, and why you want to have a replacement.  If you can give a bit more detail then we can advise on your options.   

[DJ_Shadow1966]

Hello

What package are you on ?

What hub do you currently have it will be marked on the sticker on the base of the hub ?

If you have a hub 3 then that it is latest hub for all packages except if you are on the 1Gb plan then you will have a hub 4.

Regards Mike

[Craig39a]

I am still on a hub 1 router here and  that for security reasons I should upgrade to a newer hub  I have tried to do this online but it simply does not work.  I believe Virgin should have sorted this automatically but again this has not happened. 
can anyone help and advise how I could get this sorted 
Thank you 

[Craig39a]

I am still on a hub 1 router here and  that for security reasons I should upgrade to a newer hub  I have tried to do this online but it simply does not work.  I believe Virgin should have sorted this automatically but again this has not happened. 
can anyone help and advise how I could get this sorted 
Thank you 

[lotharmat]

Forum staff will pick this up presently and arrange!

YOu could call it in on 150 - say you are thinking of leaving (last option)

Then say you need both 5GHz and 2.4GHz bands available - they should just send a new one out!

[lotharmat]

Replied here

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-Uograde/td-p/4777288

[lotharmat]

Holy triple post alert Batman!!

[japitts]

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@lotharmat wrote:
Holy triple post alert Batman!!

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Duplicate posts all merged.

@Craig39a  FYI - please don't post the same query across multiple threads, it can confuse the replies and is against forum guidelines. Hopefully your query has been answered in one of the replies.

[Kath_F]

Hi Craig39a, 

Thanks for your post 🙂 

We are able to help get a new Hub sent out to you but we will need to confirm a few things with you first. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,