on 21-07-2021 08:28
Can I get a new upgraded router from Birgin? Hi
on 21-07-2021 08:37
That will depend on the model of hub you currently have, and why you want to have a replacement. If you can give a bit more detail then we can advise on your options.
on 21-07-2021 08:38
Hello
What package are you on ?
What hub do you currently have it will be marked on the sticker on the base of the hub ?
If you have a hub 3 then that it is latest hub for all packages except if you are on the 1Gb plan then you will have a hub 4.
Regards Mike
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on 21-07-2021 08:40
I am still on a hub 1 router here and that for security reasons I should upgrade to a newer hub I have tried to do this online but it simply does not work. I believe Virgin should have sorted this automatically but again this has not happened.
can anyone help and advise how I could get this sorted
Thank you
on 21-07-2021 08:40
I am still on a hub 1 router here and that for security reasons I should upgrade to a newer hub I have tried to do this online but it simply does not work. I believe Virgin should have sorted this automatically but again this has not happened.
can anyone help and advise how I could get this sorted
Thank you
on 21-07-2021 08:44
on 21-07-2021 08:45
on 21-07-2021 08:45
on 21-07-2021 08:51
@lotharmat wrote:
Holy triple post alert Batman!!
Duplicate posts all merged.
@Craig39a FYI - please don't post the same query across multiple threads, it can confuse the replies and is against forum guidelines. Hopefully your query has been answered in one of the replies.
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on 23-07-2021 09:00
Hi Craig39a,
Thanks for your post 🙂
We are able to help get a new Hub sent out to you but we will need to confirm a few things with you first. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,