Router Not Delivered

[ella10phillips]

Hey, 

I have ordered a wifi router that had a delivery date set for today however this has not appeared, I haven’t received any dispatch confirmation nor any other information from yodel. I cannot use customer services either due to not having an account number. Any help would be much appreciated. 

Thanks 

[VM-Jon]

Hi @Bethch

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[Robert_P]

Hi Bethch

Sorry to hear you're still awaiting delivery of your recent order, we understand the concern and appreciate you taking the time to raise this via the forums. Welcome to the community.

It's been a few days since your post, is this something you still require assistance with? If so, let us know and we'll be happy to help 😊

Rob

[gam637]

I'm having this same issue. Delivery was dated for September 4th but there was no confirmation email and the hub never arrived.