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Router Failing?

Hello, 

I've had my Super Hub 3 (white) for about 5 years now and over the past couple of months the wi-fi signal drops out several times a day, the wired network connections works but all wi-fi connected devices lose connection for about 2-3 minutes while it reconnects.

Is this an issue with the Router getting old, and on its last legs? How would I go about getting a replacement?

Kind regards,

Ian 

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Alessandro Volta
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Message 2 of 6
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Re: Router Failing?

You’ll likely get a Hub4 which is worse.

Use modem mode with your own router attached. 


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Message 3 of 6
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Re: Router Failing?

I'm willing to try that though!

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Re: Router Failing?

No genuine help here in two weeks, I've been on hold for over an hour, and the call was just cut off. Is there a way I can actually talk to someone or get a real answer?

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Message 5 of 6
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Re: Router Failing?

Hi Pastici, 

thanks for your post, I am sorry you have been having issues, I have checked remotely and everything looks fine, are you able to post a live BQM so we can see if you have any dropouts? You can do so here

thanks

Zoie 

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Re: Router Failing?

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